At On Side, Contents Technicians show up every day with a can-do attitude and desire to help. This team does vital work helping clients save precious possessions and memories with empathy, compassion, and hard work. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.
The Lead of this team reports to the Operations Manager and helps with the day-to-day on-site direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.
Compensation
- Salary Range: $26-$30/hour
- Overtime opportunities (where applicable)
- On-call premium and overtime paid for rotating coverage
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Leading and providing direction to the team
- Communicating with cross-functional teams and clients
- Working with customers to restore personal and commercial items to pre-disaster state
- Packing and cataloging contents from disaster affected areas and creating inventory lists
- Pre and post construction cleaning
- Cleaning contents and structures, fabrics and textiles
- Moving boxes, furniture, appliances and various heavy items
What You Bring
- Industry knowledge and 2+ years’ experience as a Contents Technician
- Experience and/or aptitude to lead a team right away
- Tech savviness (Encircle experience and capability to learn application and computer programs as required)
- Physically fit (ability to lift, carry and pack boxes, move furniture and appliances) and willingness to follow all company safety requirements
- You love people and have great communication skills
- An optimistic outlook and a real desire to help (must have initiative and be dependable)
- Exceptional organizational skills (must be able to assess a situation and communicate plan effectively)
- Reliability (on time and always prepared)
- Valid driver’s license & clean drivers abstract
- Clean criminal record
- Ability to communicate effectively in English, both written and verbal
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
- Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Application question(s):
- Tell us about your leadership skills and why you would be successful in this lead position.
- Do you have a valid IICRC ticket?
- Are you able to pack and cataloging contents from disaster affected areas and create inventory lists?
- This role requires the use of multiple devices and operating platforms while being remote/on site. Please speak to your comfort level with technology.
- Are you able to work a Rotating On-Call Schedule? This is additional to scheduled daytime hours and a premium is paid
- Are you a good communicator? This job requires in-depth discussions with homeowners and co-workers. Being patient and calm is a must. Please describe your capability and attitude when dealing with all people:
- Have you ever used hand and/or power tools? This could be useful for taking bed frames apart or demolition. Please describe your experience with power tools and comfort level (this is just a bonus):
- Please describe your previous Contents (Restoration) experience.
- Are you capable of: Frequent lifting from 5-50 lbs, unassisted (from 35-65% of the time) • Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Experience:
- Restoration industry: contents: 1 year (preferred)
Licence/Certification:
- Canadian Class 5 Driver's License (required)
Work Location: In person
