Job Overview
We are seeking a dynamic, energitic and personable Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your energy and organizational skills will ensure smooth daily operations, creating a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment. This is a Part time position currently and will lead to Full time.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Answer multi-line phone systems efficiently, directing calls accurately and professionally with excellent communication skills.
- Manage appointment scheduling and calendar coordination using Jane Software.
- Handle data entry tasks with precision, including filing, proofreading, and maintaining accurate records.
- Support office management duties such as supply inventory, filing systems, and general administrative support.
- Assist with bookkeeping activities using QuickBooks or similar accounting software when needed.
- Provide excellent customer support by addressing inquiries, supporting client needs, and ensuring a positive experience at all touchpoints.
- Assisting patients to the treatment area when needed
- Assist Physiotherapists to implement patient treatment plans including modalities and instruction of therapeutic exercise.
- Communication with Physiotherapists
- Responsible for clinic cleaning duties as directed.
Qualifications
- Proven office experience with strong clerical skills and familiarity with office management procedures.
- MUST HAVE Jane software experience of 1 or 2 years or more in physio/ Medical clinic and must know Alberta WCB, MVA, EHC billing with excellent English communication skills.
- Please do not apply If you do not have Jane Software experience.
- candidate with past experience in physio clinic is preferred.
- Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools.
- Experience operating multi-line phone systems with professional phone etiquette.
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively.
- Previous experience as a receptionist or in customer service roles such as physio or medical receptionist is preferred.
- Tracking expenses and revenues, bills, transactions, invoices, third party payment tracking, and deposits, Fax and making phone calls
- Greeting and facilitating clients, to in - clinic therapeutic care.
- Ability to work in a fast-paced environment with computer skills.
- Experience with customer service, marketing, and business development: minimum 2 years
- Willing to participate in learning therapeutic exercises to assist clients.
Pay: $17.00-$18.00 per hour
Expected hours: 15.0 – 40.0 per week
Benefits:
- Casual dress
- Company events
- On-site parking
Ability to commute/relocate:
- Morinville, AB T8R 1A2: reliably commute or plan to relocate before starting work (required)
Experience:
- Jane Software (Used in Physio/ Medical clinic)Administrative: 1 year (required)
Work Location: In person
