Being part of Access industrial means taking pride in building together something greater than ourselves. The pride of knowing that every employee truly contributes to Access' success and makes a difference.
We are currently looking for a Inside Sales Clerk.
Receive and process customer orders (by phone, email, or through a computerized system);
Prepare quotations, order confirmations, and sales-related documents;
Assist internal and external sales representatives in their daily activities;
Monitor and follow up on ongoing orders (lead times, deliveries, availability);
Respond to customer inquiries regarding products, pricing, lead times, and order status;
Forward complex requests to sales representatives or the appropriate departments;
Handle basic complaints or issues and ensure proper follow-up;
Maintain a high level of customer satisfaction;
Create, update, and maintain customer records in the system (CRM or ERP);
Enter orders, credits, returns, and billing adjustments as required;
Verify the accuracy of pricing, quantities, and sales terms;
File and archive sales documents in accordance with internal procedures;
Collaborate with sales, logistics, billing, and customer service teams;
Communicate relevant information to ensure smooth operations;
Participate in the continuous improvement of sales-related administrative processes.
High school diploma (DEP or DEC in office administration or business administration is an asset);
Experience in administration, inside sales, or customer service (preferred);
Experience in a distribution or manufacturing environment (an asset);
Strong oral and written French skills (functional English is an asset depending on the environment);
Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook);
Comfortable working with computerized systems (CRM, ERP, order management software);
Ability to perform administrative tasks with accuracy and attention to detail;
Strong organizational skills and attention to detail.
