Job Overview:
We are seeking a professional and service-oriented Building Concierge to provide exceptional front-desk services for residents and guests at our luxury apartment building in Winnipeg. This role is ideal for an individual who thrives in a hospitality-focused environment and enjoys assisting residents with a wide range of personal and logistical needs.
The Concierge will serve as the first point of contact for all building Tenants, ensuring a seamless living experience by offering personalized assistance, managing deliveries, coordinating reservations, and maintaining a welcoming atmosphere for residents in their home. Learning and understanding the names, preferences, and lifestyles of residents will be a key to success and creating a personalized and welcoming environment.
Key Responsibilities:
· Greet and assist residents and guests in a courteous and professional manner as they enter and move through the building.
· Accept and distribute packages, mail, and deliveries securely on behalf of the Tenants.
· Facilitate access control, verify visitors, and uphold security standards in cooperation with the Paladin team.
· Support residents with booking reservations, event planning, and transportation arrangements in and around the city.
· Coordinate maintenance and service requests with building management
· Keep updated records of resident information and service requests
· Assist the security team with after-hours issues such as lock-outs, L40 guest assistance, etc.
· Assist residents with a wide array of personal service needs to enhance the quality and enjoyment of their day-to-day life, being pro-active and always looking for ways to improve the quality of life of residents and provide them with a “Wow” experience with every interaction.
Qualifications & Skills:
· Previous experience in hospitality, preferably in a hotel environment preferred.
· Strong interpersonal and communication skills
· Ability to multitask and remain calm under pressure
· Knowledge of local amenities, restaurants, and transportation, and entertainment options.
· Proficiency in using office and scheduling software
· Professional demeanor and dress code compliance
Must be available to work flexible shifts, including evenings and weekends.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
Experience:
- hospitality, preferably in a hotel environment : 2 years (required)
Work Location: In person
