Lead With Purpose. Serve With Excellence.
At PILDental Alliance of Dental Clinics, great dentistry starts with great people. Guided by our core values of Passion, Integrity, and Learning, we are committed to building a culture where team members are supported, developed, and encouraged to grow as leaders.
Our clinics proudly serve the Manotick and Ottawa communities by delivering exceptional patient care in a welcoming and supportive environment. We invest in our people, welcome new ideas, and strive to create a workplace where employees feel respected, empowered, and inspired to make a meaningful impact every day.
If you are passionate about helping others, leading by example, and contributing to a team focused culture, we would love to hear from you.
The Opportunity
We are seeking a proactive, service oriented Team Lead / Dental Administrator to join our team at Manotick Main Dental.
This role is ideal for someone who leads by example, genuinely enjoys supporting teammates, solves problems before they escalate, and creates exceptional experiences for every patient who walks through the door. You will play a key role in the daily operations of the clinic while helping to foster a positive, organized, and high performing team environment.
The successful candidate will be a strong communicator, a natural problem solver, and someone who takes real pride in helping both patients and colleagues succeed.
What You'll Do
Leadership & Team Support
- Lead by example and foster a collaborative, positive team culture every day
- Mentor and support front desk staff in daily operations and professional growth
- Identify workflow gaps and proactively implement solutions
- Help onboard new team members and uphold consistent clinic standards
Patient Experience
- Welcome patients with warmth and professionalism at every interaction
- Ensure patients leave informed, comfortable, and with their next appointment confirmed
- Address patient concerns and complaints with empathy and timely resolution
- Assist with treatment coordination and insurance inquiries
Scheduling & Operations
- Manage and optimize the appointment book to maximize clinic efficiency
- Oversee the recall system, appointment confirmations, and cancellation filling
- Coordinate daily scheduling flow across the clinic
Administrative & Financial
- Process patient payments and submit insurance claims accurately
- Manage accounts receivable and follow up on outstanding balances
- Maintain accurate patient records and administrative documentation
- Prepare daily reports and assist with financial record-keeping
- Order supplies and coordinate general office maintenance as needed
What We're Looking For
Required
- Minimum 3 years of experience in a dental administrator, dental receptionist, or similar dental office role
- Demonstrated experience leading, supervising, mentoring, or supporting a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities in a fast paced environment
- Proficiency with dental practice management software and administrative systems
Nice to Have
- Medical or Dental Office Administration certification
- Previous experience in a Team Lead, Supervisor, or Office Manager capacity
- Experience supporting change initiatives or process improvements
Education
Completion of a post-secondary program in Dental Office Administration, Medical Office Administration, Business Administration, or a related field is considered an asset. An equivalent combination of education and relevant experience will also be considered.
What Makes You Successful Here
At PIL Dental, leadership is about service. The ideal candidate leads by example, lifts others without being asked, and goes the extra mile because it matters to them, not because someone is watching. If that sounds like you, this is the role for you.
Why PIL Dental?
- Grow with us: We actively develop leaders from within and invest in your professional growth
- A supportive, people first culture: Our Manotick clinic has served this community for decades, and our culture reflects it.
- Community roots: Join a clinic where relationships matter, patients are known by name, and care extends beyond the treatment room.
- Stability with upside: Join a growing multi-location dental group that is expanding and evolving
- Compensation: Competitive pay based on experience and qualification, Professional development support and Health and dental benefits
What Success Looks Like at PIL Dental
Success in this role goes beyond keeping the schedule full and the inbox empty. You will know you are thriving when:
- Your team comes to you first because they trust your judgment and know you have their back
- Patients leave every appointment feeling genuinely cared for, not just processed
- Challenges get solved before they become problems, because you saw them coming
- The clinic runs smoothly not because you controlled everything, but because you built a team that doesn't need you to
- The people around you are growing and you played a part in that
At PIL Dental, operational excellence matters. But the leaders we remember are the ones who made the people around them better.
How to Apply
Submit your application directly through Indeed. As part of your application, you will be asked one short question. We read every response, and your answer matters.
PIL Dental is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace where everyone can do their best work.
We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.
Pay: $25.00-$34.00 per hour
Benefits:
- Company events
- On-site parking
- RRSP match
- Wellness program
Application question(s):
- Tell us about a time you led by putting someone else first.
Work Location: In person
