The Shift Operations Manager is responsible for governing, coordinating, and controlling operational performance during an assigned shift within a Kuehne+Nagel Contract Logistics facility operating under a 4PL execution model. In this role, all physical warehouse activities are executed by a 4PL partner, while the Shift Operations Manager represents Kuehne+Nagel as the operational authority responsible for service, safety, cost, and compliance outcomes.
The role focuses on performance oversight, issue resolution, and execution control, ensuring the 4PL and Kuehne+Nagel employees delivers in line with contractual obligations, KPIs, and Kuehne+Nagel standards.
Shift Performance Governance & Control
- Own and govern shift alignment and execution across inbound, outbound, inventory, and value-added operations delivered by the 4PL to meet customer commitments
- Drive real-time shift control and performance by monitoring KPIs, maintaining execution cadence, and leading structured shift start-ups and handovers to support service, productivity, and quality outcomes.
4PL Partner Oversight
- Serve as KN’s shift authority, coordinating with 4PL leadership to ensure effective execution and operational control.
- Hold the 4PL accountable for staffing, SOP adherence, issue resolution, and escalation of recurring risks and drive immediate corrective actions through the 4PL
Safety, Quality & Compliance (QSHE)
- Ensure the 4PL operates in full compliance with Kuehne+Nagel QSHE standards, customer requirements and regulatory obligations
- Drive a strong safety and quality culture through active monitoring, issue reporting, audit support, and visible leadership on shift.
Operational Issue Management & Escalation
- Lead shift-level issue resolution through first-level root-cause analysis for gaps and engaging cross-functional support for timely escalation and issue resolution
Performance Reporting & Communication
- Lead shift performance reporting and communication by tracking key metrics, facilitating shift reviews to ensure accurate documentation of operational results, incidents, and follow-up actions.
Continuous Improvement Support
- Support continuous improvement within shift operations by identifying performance gaps and ensuring consistent execution of approved process changes by the 4PL
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