You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
- You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
- You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
- You can provide financial payment/reimbursement processing and monitoring services.
- You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
- You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
- You demonstrate interpersonal and listening skills to elicit information and support team members.
- You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.
- You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
- You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
- You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.
- You are able to organize and coordinate workflow, assess priorities and meet deadlines.
- You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
