Appointment Coordinator
Location: Dixie Toyota – Mississauga, ON
Employment Type: Full-Time
Salary: $19/hour + booking-based bonuses
Days and Hours:
- You will be required to work 5 days/week between Monday and Saturday for a total of 32-40 hours per week. Your team leader will assign your shift upon your start. This may change due to business needs.
- A one-hour unpaid lunch is provided.
Pay Periods: Bi-Weekly and paid on the Thursday of the pay week.
Position Summary
Dixie Toyota is seeking a motivated and customer-focused Appointment Coordinator immediate vacancy in our service department. The Appointment Coordinator is responsible for guiding customers through the apointment booking process while delivering an exceptional customer experience.
Key Responsibilities
Greet customers in person and by phone in a professional manner
Inbound/outbound flow
X-Time adjustments/lead
Complete all role-related Toyota University courses
Maintain customer relationships w/ follow up calls & reminders
Full knowledge of products & services available
Estimate service jobs
Flow Through Warranty
Follow dealership policies and health & safety standards
Qualifications
Minimum Grade 12 diploma (post-secondary education is an asset)
Automotive knowledge or service experience preferred
Strong communication, customer service, and problem-solving skills
Basic computer and math skills
Ability to work weekends as scheduled
Valid Ontario driver’s licence; ability to operate automatic and manual vehicles
PBS knowledge is an asset
Legally eligible to work in Canada
What We Offer
Competitive base salary plus performance bonuses
Ongoing training and development
Supportive team environment within Toyotoshi Group Canada
Safety shoe reimbursement after 3 months
Employee discounts on vehicle purchase, parts and labour
Comprehensive group benefits which include life and disability
Paid sick leave after 1 year of employment
Paid vacation time off and birthday time of after 1 year of employment
Dixie Toyota is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Meadowvale Toyota currently do not use AI in any part of our recruitment process. All submissions will be reviewed individually. Due to the high volume of applicants, only those selected for an interview will be contacted.
Why choose Toyotoshi Group?
Toyotoshi Group Canada operates 5 dealerships in Ontario and Quebec. Our Ontario stores, Dixie Toyota, Ideal Honda and Meadowvale Toyota have been proudly serving the community for over 30 years. We are a past winner of the Top 100 Great Places to Work in Canada awarded by the Great Place to Work Institute of Canada. It is our core values of Trust, Care and Grow that guide our people to create a great place to work.
