Job Overview
We are seeking a proactive and detail-oriented Immigration Front Desk Assistant to join our dynamic team. In this vital role, you will serve as the first point of contact for clients, visitors, and staff, ensuring smooth operations at the front desk of our immigration services office. Your energetic approach and excellent organizational skills will help create a welcoming environment while managing administrative tasks efficiently. This paid position offers an exciting opportunity to support immigration processes and enhance client experiences through exceptional customer service and office management.
Responsibilities
- Greet clients, visitors, and staff warmly, providing professional and courteous assistance at all times
- Manage multi-line phone systems, directing calls accurately and efficiently using proper phone etiquette
- Handle data entry, filing, and document proofreading to ensure all records are accurate and up-to-date
- Compile and fill out the temporary residence applications
- Maintain organized front desk operations, including scheduling appointments and managing calendars with precision
- Assist with clerical duties, including copying, scanning, and preparing documents using Microsoft Office and Google Workspace tools
- Provide bilingual support to accommodate diverse client needs and facilitate clear communication
Experience
- At least 1 year of prior experience in the immigration field is required
- Immigration Assistant diploma is preferred
- Experience in temporary resident applications such as Study, Work, and Spousal open work permits.
- Proven customer service skills with experience in handling inquiries professionally and empathetically
- Strong computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting
- Demonstrated ability to manage time efficiently while maintaining attention to detail in data entry, proofreading, and filing tasks
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Experience:
- Immigration : 1 year (required)
Language:
Work Location: In person
