Position Summary
The Quality Manager is responsible for developing, implementing, and maintaining our Quality Management System (QMS) to ensure our products consistently meet customer expectations, regulatory requirements, and industry standards. This role provides leadership across all quality functions, including incoming inspection, in-process quality, final product inspection, supplier quality, corrective and preventive actions, and continuous improvement initiatives.
The successful candidate will work closely with Engineering, Manufacturing, Purchasing, and Operations to establish quality standards throughout the product lifecycle, from development through production.
Key Responsibilities
- Develop, implement, and maintain the company's Quality Management System (QMS).
- Establish and monitor quality objectives, key performance indicators (KPIs), and continuous improvement initiatives.
- Ensure products comply with applicable regulatory and certification requirements, including UL, CSA, and other relevant industry standards.
- Develop and maintain inspection procedures, quality plans, testing protocols, and acceptance criteria.
- Lead incoming, in-process, and final product quality inspection activities.
- Manage non-conforming materials and products, ensuring timely disposition and corrective actions.
- Lead root cause investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, or similar techniques.
- Develop and manage the Corrective and Preventive Action (CAPA) process.
- Conduct internal quality audits and coordinate external customer, supplier, and certification audits.
- Manage supplier quality programs, including supplier evaluations, audits, performance monitoring, and corrective actions.
- Partner with Engineering during new product development to ensure quality requirements are incorporated into product design and manufacturing processes.
- Develop and maintain product quality documentation, inspection records, and quality reports.
- Analyze quality data and identify trends to improve product reliability and manufacturing performance.
- Train employees on quality standards, procedures, and best practices.
- Promote a culture of continuous improvement throughout the organization.
- Lead quality improvement projects that reduce defects, improve efficiency, and increase customer satisfaction.
Qualifications
Required
- Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related technical field.
- Minimum 7–10 years of progressive experience in quality management within a manufacturing environment.
- Strong knowledge of Quality Management Systems (ISO 9001 or equivalent).
- Experience working with electrical and mechanical products.
- Familiarity with UL, CSA, and product certification requirements.
- Experience with supplier quality management and vendor development.
- Strong knowledge of statistical process control (SPC), process capability, and quality analysis tools.
- Experience leading internal and external audits.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Proficiency with Microsoft Office and quality management software.
Pay: $100,000.00 per year
Work Location: In person
