Job Summary
We are seeking a dynamic and detail-oriented Marketing & HVAC Services Administrator to join our team. This role is vital in coordinating marketing initiatives, managing HVAC service operations, and supporting digital marketing strategies to drive business growth. The ideal candidate will possess a passion for marketing, strong organizational skills, and a keen understanding of the HVAC industry. You will play a key role in enhancing our online presence, managing advertising campaigns, and ensuring seamless administrative support for our HVAC and marketing teams. This position is Tuesday through Saturday and offers an exciting opportunity to develop your skills in digital marketing, product management, and customer engagement within a fast-paced environment.
Duties
- Answer incoming phone calls and emails professionally and promptly.
- Schedule and dispatch service technicians for maintenance, repair, and warranty calls.
- Assist with invoicing, payment collection, and service agreements.
- Coordinate parts ordering and track parts required for service calls.
- Process warranty claims
- Monitor technician schedules and assist with route optimization.
- Maintain accurate customer records with company's CRM and service software.
- Support the service department with reporting, filing, and administrative tasks.
- Assist clients in the fireplace showroom with product selection, quotations, sales, scheduling, and customer support to ensure a seamless purchasing experience.
- Manage and update company social media platforms.
- Create and schedule engaging content, including photos, videos, promotions, and customer testimonials.
- Assist with email marketing campaigns and customer newsletters.
- Coordinate customer review and referral programs.
- Support community events, sponsorships, and local marketing initiatives.
- Update website content as required.
- Track marketing performance metrics and provide monthly reports.
- Assist in developing seasonal promotions and service campaigns.
- Maintain company branding standards across all marketing materials.
Qualifications
- Ontario Secondary School Diploma (OSSD)
- Minimum 2 years of adminstrative, customer service, or marketing experience.
- Experience in HVAC, home services, construction, or trades.
Skills
- Strong organizational and multitasking
- Excellent verbal and written communication
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- Experience with CRM systems, scheduling software, and social media platforms.
- Ability to work independently while contributing to a team environment.
- Strong attention to detail and problem-solving
- Professional and customer-focused attitude.
- Experience with Housecall Pro, or similar service management software is an asset.
- Knowledge of HVAC terminology and service operations is a strong asset.
- Graphic design experience using Canva or similar programs is an asset.
- Familiarity with Facebook, Instagram, Google Business Profile, and email marketing campaigns is an asset.
*Only qualified candidates will be contacted for an interview.
We do not use AI during any part of our hiring process.
Please advise if you need any accommodations during the hiring process.
Pay: $23.00-$26.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
