Location: Stoney Trail Dental.
Schedule: Mon–Fri / Rotating evenings & Saturdays, Sundays.
Compensation: $19-35/hour + [benefits/bonus/parking].
Start Date: Immediately.
About the Role:
We are seeking a confident, patient-focused Dental Administrator / Patient Care Coordinator to join our team. This role is ideal for someone who enjoys people, thrives in a fast-paced environment, and can professionally guide patients from inquiry to appointment to treatment acceptance. You will be the first point of contact for many patients and a key driver of an organized schedule and an exceptional patient experience.
Key Responsibilities:
Patient experience & communication:
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Welcome patients, manage check-in/check-out, and maintain a warm, professional front desk environment.
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Answer phones, respond to emails/texts, and manage high call volumes with strong service standards.
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Handle patient concerns respectfully and escalate appropriately when needed.
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Collect feedback and support patient retention (reactivation and follow-up protocols). Get 5 Star Review.
Scheduling & coordination:
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Book hygiene and doctor schedules strategically to maximize production and minimize gaps.
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Manage confirmations, recalls, reactivation, waitlists, same-day openings, and cancellations.
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Coordinate appointments across providers and ensure schedules stay on time.
Treatment coordination & financial conversations:
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Present treatment plans and estimates confidently and clearly.
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Verify insurance coverage, explain limitations, and set appropriate expectations.
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Support predeterminations/estimates submission and follow-up (as assigned).
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Collect payments, process transactions, and maintain accurate ledgers.
Administrative & systems:
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Maintain accurate patient records, chart notes as required, and document conversations.
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Manage referrals, incoming/outgoing records, and requests for transfers in accordance with clinic policy.
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Support daily/weekly administrative checklists and operational standards.
Qualifications (Must-Have/Preferred):
Must-Have:
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1+ year experience in a dental front desk/admin role (or equivalent medical admin with strong dental interest).
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Strong communication skills and confidence discussing schedules, fees, and treatment next steps.
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High attention to detail and comfort with computers, multitasking, and deadlines.
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Professional, positive attitude and accountability.
Preferred:
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Experience with dental software (e.g., Akitu-1, Dentrix, Cleardent, Tracker, Power Practice, AbelDent—any is an asset).
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Experience with Alberta dental insurance plans, coordination of benefits, and predeterminations.
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Sales/treatment acceptance strengths and reactivation experience.
What Success Looks Like:
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Patients feel welcomed, informed, and well-cared for.
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Schedules are well-managed, gaps are filled quickly, and cancellations are reduced.
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Treatment plans are clearly communicated and followed through.
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Documentation is consistent, accurate, and timely.
Why Join Us:
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Supportive team environment with clear expectations and training.
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Growth opportunities for strong performers.
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Competitive compensation and [benefits/bonus/educational support].
How to Apply:
Please apply with your resume and a short note describing:
Your dental admin experience (software used), and A time you successfully handled a difficult patient or a high-stress front desk moment.
[email protected].
