About the Role
We're looking for a driven, customer-focused Service Advisor to join our team at NAPA Autopro in Redcliff. If you thrive in a fast-paced shop environment, take pride in delivering outstanding service, and can think on your feet without needing to be micromanaged — we want to hear from you.
What You'll Do
- Greet and consult with customers, clearly communicating vehicle concerns and service recommendations
- Prepare accurate work orders and coordinate with technicians
- Provide timely updates and follow-up throughout the service process
- Handle estimates, invoicing, and payment processing
- Troubleshoot issues and problem-solve independently when challenges arise
- Maintain a smooth workflow in a busy, high-volume environment
Who You Are
- Known for exceptional customer service — you make people feel heard and valued
- Self-motivated and able to manage your priorities without constant direction
- A natural problem-solver who stays calm under pressure
- Comfortable working independently in a fast-paced shop setting
- Eager to grow, learn, and adapt as our team and industry evolve
Assets & Experience
- Previous experience as a Service Advisor in the automotive industry - strongly preferred
- Familiarity with service management or shop software - strongly preferred
- Strong verbal communication and active listening skills - required
- Basic understanding of vehicle systems and maintenance schedules - strongly preferred
- Proven track record of working well with minimal supervision - required
What We Offer
- A supportive team environment with experienced technicians
- Competitive compensation — commensurate with experience
- Opportunities for ongoing training and professional development
- A workplace that values independence, initiative, and ownership
How to Apply
Send your resume and a brief hand written introduction to: [email protected]
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
Work Location: In person
