Hireboss is a staffing firm based in Ontario. We connect candidates with real opportunities through a modern, relationship-first recruiting experience that moves fast and puts people first.Our client is recruiting for a Bilingual Equipment Technician. The successful candidate will be responsible for repairing, troubleshooting, installing, and servicing specialized equipment while providing technical support and training to customers.
Key Responsibilities
- Serve as a primary point of contact for customers, providing product information and support in both English and French.
- Prepare quotations, process orders, and coordinate follow-up activities to support the sales cycle.
- Manage customer orders from quote through delivery, ensuring accuracy and timely execution.
- Work closely with internal departments, customers, and external partners to resolve issues and ensure customer satisfaction.
- Coordinate equipment demonstrations, onboarding activities, and implementation projects.
- Maintain accurate customer records, sales activities, and order information within the CRM system.
- Support ongoing improvements to customer service processes, internal documentation, and operational workflows.
- Assist with work order processing, order fulfillment, and customer service activities.
- Support CRM administration, data quality initiatives, and user adoption across the organization.
Qualifications
- 1+ year of experience in Inside Sales, Sales Support, Customer Service, Order Management, Account Coordination, or a related role.
- Fully bilingual in English and French (spoken and written).
- Strong communication, interpersonal, and relationship-building skills.
- Comfortable managing multiple priorities and providing a high level of customer service.
- Strong computer skills with experience using CRM systems, Microsoft Office, or similar business applications.
Pay: $58,000.00-$65,000.00 per year
Work Location: In person
