Contract Dates: July 2026 to March 2027
Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.
We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.
Position Summary
Reporting to the Operations Manager, the incumbent is responsible for the provision of support to students, faculty and Associate Deans. The incumbent provides administrative support to their portfolio, including administration, recruitment, data capture and database updating, customer service, calendar production and program development and quality. In addition, the position is responsible for gathering data in support of program analysis and development, environmental analysis, enrolment and labour market research conducted by Associate Deans/Managers.
Responsibilities
- Provides information and guidance to prospective and current students on admission requirements, assessment testing and professional accreditation requirements as well as internal academic processes, requirements, services, and associated learning tools (e.g., myCentennial and eCentennial).
- Refers students to Success and Pathways Advisors or appropriate services areas including but not limited to Counselling, Centre for Students with Disabilities, International Education, Libraries, etc.
- Acts as a liaison with the internal and external departments and stakeholders
- Administration of refunds, textbook ordering, class cancellation procedures, room booking, course evaluation; coordinates recruitment activities/ events, Program Advisory Committee administration
- Prepares accurate salary calculation and contracts for faculty and Program Supervisor
- Coordinates faculty access to college e-systems including ID’s, informs/acts as liaison with faculty on college required training sessions (e.g., myCentennial, eCentennial, AODA, Occupational Health and Safety, etc.
- Maintenance and editing of the web presence for all programs/courses within the Academic School utilizing the Content Management; reviews course and program information, and providing updates/changes to operations for calendar production
- Supports Associate Dean in quality processes such as Centennial program quality review, competitive analysis and labour market information and new program development
- Additional duties as required
Qualifications/Experience
- Two- year diploma in Business Administration and/or Office Administration or equivalent combination of education and relevant work experience
- Minimum 3 years of experience in customer service or student service environment with emphasis on independent problem-solving, interpersonal skills and liaison with internal and external contacts
- Demonstrated proficiency with a variety of office computer applications, Excel, PowerPoint and Word; experience with content management system is an asset
- Experience in compiling data, tracking trends, researching and formatting reports and notes
- Ability to relate and deal effectively with students, faculty and staff in a multicultural environment
- Excellent organizational and time management skills
- Strong written and verbal communications skills; demonstrated ability to speak to both large and small groups
- Ability to work independently and in a team within a diverse community.
Apply online: www.centennialcollege.ca/careers
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by June 17, 2026 at 11:59 PM EST. Please quote Job ID J0626-0383. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
