Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.
Job Summary: The Distribution Team Lead oversees the order processing, picking, packaging, shipping, and receiving activities for the Public Safety division.
Duties and Responsibilities:
- Support day-to-day Distribution Centre operations by monitoring performance and identifying operational improvement opportunities
- Develop, maintain, and analyze operational reports, KPIs, and performance metrics to support decision-making
- Support continuous improvement initiatives focused on productivity, service, quality, and operational efficiency
- Partner with Distribution Centre leadership teams to identify and resolve operational challenges and bottlenecks
- Assist in labour planning, workflow optimization, and operational resource allocation
- Support the implementation and standardization of operational processes and best practices across Distribution Centres
- Collaborate cross-functionally with Transportation, Inventory, Customer Service, HR, and IT teams to support operational needs
- Assist with operational analysis using systems and tools such as WMS, Excel, Power BI, and SQL to identify trends and opportunities
- Support leadership teams with reporting, communication, and follow-up on operational initiatives and priorities
- Promote adherence to company policies, operational procedures, and health & safety standards
- Support the development and execution of operational improvement opportunities across Distribution Centre operations
- Other duties as assigned
Job Qualifications:
- 3–5 years of experience in distribution center, warehouse, or logistics operations
- Previous experience in a Team Lead or frontline leadership role preferred
- Experience working with Warehouse Management Systems (WMS) and operational reporting
- Strong proficiency in Microsoft Excel; experience with Power BI and SQL considered an asset
- Experience analyzing operational data and identifying process improvement opportunities preferred
- High School Diploma or equivalent required
Knowledge, Skills and Abilities
- Strong analytical, problem-solving, and critical-thinking skills
- Strong organizational and time management skills with the ability to manage multiple priorities
- Effective verbal and written communication skills
- Strong attention to detail and accuracy in reporting and analysis
- Proficiency in Microsoft Office (Excel, Outlook, Teams); experience with Power BI and SQL considered an asset
- Ability to work in a fast-paced distribution environment and adapt to changing priorities
- Ability to collaborate cross-functionally with operations and support teams
- Continuous improvement mindset with the ability to identify operational efficiencies
- Leadership potential with the ability to coach, influence, and support operational teams
- Knowledge of health & safety standards and company policies within a distribution environment
Working Conditions, Physical Effort and Environment
- Operational efficiency and productivity improvements across Distribution Centre operations
- Accuracy and timeliness of operational reporting and KPI analysis
- Identification and implementation of process improvement initiatives
- Cross-functional collaboration and resolution of operational issues
- Support and adherence to safety standards, company policies, and operational best practices
Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.
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