IT Support Engineer - Level 2
Would you like to work for great leaders who view you as a real person, not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training every week to accelerate your skills and your professional career? Do you build solutions to fix problems rather than fix things repeatedly?
We are Evident IT and our purpose is to build a great company that builds up employees, customers, vendors and community enabling them to do great things.
We are looking for someone who is driven by continuous improvement and is willing to help shape our processes and join our expanding team.
This position will handle Support duties for our exciting array of clients.
Here's what you'll be doing every week.
Handling Escalated Tickets:
- Respond promptly to escalated technical issues from our help desk team.
- Troubleshoot and resolve complex problems related to servers, networks, and applications.
- Be a communication master - frequently update users in a friendly manner
- Collaborate with other team members to find efficient solutions.
- Train Help Desk technicians to handle more complex tickets
- Identify ticket trends and implement automation or other tools to mitigate issues
Provide support as an onsite and project resource:
- Under the direction of the Project Manager, complete project tickets in a timely and organized manner
- Resolve complex issues with networking, hardware, and much more
Complete 1-2 priorities per quarter:
- Be hungry to level up by completing personal growth goals (employer sponsored)
- Set priorities to improve internal/external workflows - the world is your oyster!
We are looking for someone who knows how to troubleshoot problems, learn rapidly, and communicate well. We are looking for someone who's excited by words like "PowerShell", "Microsoft 365", "Azure", "Automation", "Hyper-V" and "Virtual Networking".
To apply, please carefully follow these directions:
- Submit your resume AND a simple cover letter
- In the cover letter, provide background into who you are and what you are looking for. The cover letter lets us get to know you better, no need to overthink it.
- Please include which type of bear you think is best and why.
Note: In the final stages of the interviewing process, candidates will be required to set up reference calls with previous employers.
Evident IT is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Job Type: Full-time
Experience:
- Azure IAAS
- Powershell
- Cybersecurity
- Hyper-V
- Public DNS/Records
- Intune
- Teams Voice
- Sharepoint
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- MSP: 3 years (preferred)
- Azure: 3 years (required)
- PowerShell: 1 year (preferred)
- Intune: 1 year (preferred)
- Cybersecurity: 1 year (preferred)
- ConnectWise: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
