Job Title: Administrative Assistant / Front Desk
Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2
Job Type: Full-time
Reports To: Operations Manager
About WD Swim
WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.
Position Overview
The Administrative Assistant / Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.
Key Responsibilities
- Welcome parents, members, and guests in a warm, professional manner
- Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information
- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times
- Adhere to WD Swim policies, procedures, and confidentiality standards
- Promptly report operational issues or concerns to management
Qualifications
- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Basic computer skills, including email, scheduling systems, and spreadsheets
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented
Why Join WD Swim?
- Supportive and team-oriented work environment
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- We do not provide work visa sponsorship for candidates currently residing outside of Canada. Are you authorized to work in Canada?
Education:
- Bachelor's Degree (preferred)
Experience:
- Administrative Assistance, Customer Service, Sales: 1 year (preferred)
Language:
Work Location: In person
