We are seeking an analytical, customer-focused IT Sales Support professional. You will manage database systems, handle client onboarding, and work directly with the Sales team to configure custom web ordering portals for new and existing Clients. This role requires positive trouble shooting , precise task prioritization, and advanced technical proficiency.
Responsibilities:
- Client Onboarding & Setup: Guide new clients through onboarding and collaborate directly with them to set up custom web ordering portals.
- Technical Support: Utilize an analytical and troubleshooting mindset to resolve software and hardware challenges.
- Database Management: Execute SQL queries, perform data entry, and conduct data verification with high accuracy.
- Client Communication: Maintain excellent written and verbal communication, ensuring a customer-service-oriented experience.
- Task Management: Prioritize tasks based on urgency and expected due dates.
- Crisis Management: Proactively navigate time sensitive issues to resolve client escalations swiftly
Requirements:
- Software Proficiency: High confidence working with a variety of computer software, specifically Excel, Exenta, Word, Teams, and Outlook.
- Database Skills: Solid understanding of database management and the ability to write and execute SQL queries.
- Project Management: Proven ability to manage project timelines from start to finish, particularly with client onboarding.
- Communication & Organization: Stellar time management, crisis resolution, and written/verbal communication skills.
Pay: $800.00-$850.00 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
