Duties and Responsibilities of Customer Service Representative:
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered, Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Consult with clients after sale to provide ongoing support
- Ensure accuracy of financial transactions, Investigate complaints and claims
- Send invoices
- Monitor quality and production levels
- Co-ordinate activities with other work units or departments
- Prepare reports and statistics related to areas of responsibility
- Troubleshoot and resolve technical problems
- Obtain and process information required to provide customer service
- Document and prepare invoices and work orders
- Calculate billing charges
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Manage feed inventory activities
- Determine product specifications
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Confer with clients to identify requirements
- Conduct research to expand knowledge of the field
- Contact clients and suppliers to resolve problems
- Review budgets and financial reports for specific projects
- Conduct sales transactions through Internet-based electronic commerce
Experience and specialization
- Computer and technology knowledge:
- Enterprise resource planning (ERP) software, MS Outlook, SAP (FI/CO / HR / MM / OT SD), MS Office, Spreadsheet, Inventory control software, Information management system, Material requirements planning (MRP) system
Area of specialization
- Technical support
- Oil and gas exploration and production
Salary: $25.00 hourly / 40 hours per week
Start Date: As soon as possible
Requirements / Skills:
- Language: English
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
- Experience: 2 years to less than 3 years
Vacancy: 1
Workplace information: Work must be completed at the physical location. There is no option to work remotely.
Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6
Work setting: Oil and gas industry
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- On-site parking available
How to apply:
By email
[email protected]
If applying by email:
What you must include in your application:
- Cover letter
- Answers to the following screening questions:
- Are you authorized to work in Canada?
- What might be required by the employer later in the hiring process:
- References attesting experience
Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.
