Schedule for this Position: Monday to Friday, 8:30 AM – 5:30 PM (No weekends!)
About Us:
Word of Mouth Dentistry is a well-established, fully digital, fast-paced general dentistry and periodontal practice with over 30 years of history in our Annex community. Following a full office renovation and expansion, we are seeking a highly professional, mature, and grounded Dental Receptionist. In our fast-paced environment, we value a calm demeanor and emotional intelligence to support the growing demands of the practice and ensure a steady, reassuring environment for our patients and staff.
Qualifications:
- Schedule Availability: Must be available Monday through Friday, 8:30 AM – 5:30 PM (this is essential).
- Professional Demeanor: Exceptional emotional maturity, self-control, and the ability to remain calm and poised under pressure.
- Soft Skills: Patient, compassionate, highly organized, and resourceful in problem-solving.
- Experience: Minimum 1 year of experience as a dental receptionist.
- Software: Experienced with Tracker (or similar dental practice management software).
- Industry Knowledge: Confident with dental billing codes and treatment procedures.
- Government Claims: Experience submitting to private insurance and government plans (Accerta, ODSP, CDCP).
- Communication: Clear, professional, and respectful phone, email, and in-person communication.
Day-to-Day Responsibilities:
- Welcome patients warmly and maintain a calm, welcoming reception atmosphere.
- Answer phone calls, voice messages, and office emails promptly and professionally.
- De-escalate patient anxieties and handle dental emergencies with confidence and composure.
- Schedule appointments to optimize the daily dentist and hygienist schedules.
- Process patient invoices, insurance claims, and collect payments accurately.
- Explain dental procedures, costs, and follow up on pending treatments.
- Coordinate referrals and send X-rays to dental specialists.
- Perform opening/closing and miscellaneous administrative duties.
Benefits:
- Dental care
- Commuter-friendly location (located across from Bathurst/Bloor Subway Station)
- Stable, supportive, and professional team environment
Our pay ranges reflect our commitment to rewarding expertise; your starting offer will match your level of experience.
To Apply: Please apply directly through Indeed. To ensure our front desk remains clear for patient care, please refrain from calling the clinic regarding this posting. We thank all applicants for their interest; however, only candidates with verified dental reception experience will be contacted.
Pay: $23.00-$27.00 per hour
Benefits:
Application question(s):
- Are you fully able to commit to working Monday through Friday from 8:30 AM to 5:30 PM on a permanent basis?
- Do you have a minimum of 1 year of experience working specifically as a dental receptionist?
- Are you able to reliably commute to 800 Bathurst Street, Toronto to consistently arrive punctually for an 8:30 AM shift?
Work Location: In person
