Dr Mark Richardson Dental is expanding and seeking a sophisticated, energetic, and highly organized Dental Administrator & Treatment Coordinator to join our premier practice. We pride ourselves on exceptional patient care and efficiency. As one of the 3 anchors of our front office, you will be the first and last point of contact, managing the patient journey; blending your clinical knowledge with exceptional administrative and hospitality skills. This role is the primary driver of both patient experience and operational success.
Job Posting: Experienced Dental Administrator & Treatment Coordinator
Practice Name: Dr Mark Richardson Dental
Location: London Ontario
Job Type: Full-Time, Permanent
Compensation: 39.00 – 42.00 – Negotiable
Hours: Mon 7:30am-5:30pm, Tuesday 8:30am-5:30pm, Wednesday 12:30pm-8:30pm, Thurs 8:30am-6:30pm Closed Fridays - No Weekends
✨ Why Work With Us
- Competitive salary and performance incentives.
- Comprehensive benefits (Dental care, Massage Therapy).
- Paid Lunch meetings and lunch provided
- All uniforms are provided and shoes replaced once per year
- Paid ongoing education with paid hourly rate for ongoing education
- Modern, fully digital office/Tracker software
- Free Parking
- Excellent supportive team environment.
Key Responsibilities
- Patient Experience: Greet patients warmly and act as a liaison between patients and the clinical team.
- Treatment Coordination: Present treatment plans (prepared by the dentist) with confidence, warmth, and clarity, helping patients understand the value of their oral health.
- Financial Counseling: Discuss treatment costs, secure financial arrangements, and work with patients to overcome financial barriers.
- Scheduling: Optimize provider schedules for maximum efficiency to minimize wait times and reduce gaps.
- Insurance & Billing: Verify insurance benefits, process pre-determinations, and accurately collect payments. Excellent communication abilities with insurance companies
- Follow-Up: Consistently track and follow up on outstanding treatment plans and pending list for patients.
✅ Qualifications & Skills
- Minimum 2 years of dental administrative experience.
- Certified Dental Assistant
- Proficiency in dental management software
- Extensive knowledge of dental terminology and treatment procedures.
- Exceptional communication and negotiation skills.
- Ability to work in a fast-paced environment with high attention to detail.
Advanced Requirements & Skills
- Software Expertise: Mastery of dental management Tracker software
- Analytical Abilities: Ability to monitor practice performance metrics such as collection rates, treatment acceptance, and patient retention.
- Professionalism: Exceptional problem-solving skills for resolving billing disputes, managing dental emergencies, with a calm demeanor.
- Financial & Insurance Management: Oversight of accounts receivable (in absence of office manager), processing complex insurance pre-determinations, and managing patient payment plans.
- Treatment Coordination: Explaining detailed treatment plans to patients, calculating insurance coverage vs. patient portions, and following up on unscheduled treatment to drive practice growth.
- Operational Leadership in the absence of office manager: Supervising and training junior front-office staff, managing the office budget, and liaising between administrative and clinical teams.
- Schedule Optimization: Strategically managing multi-provider schedules to maximize productivity while minimizing patient wait times.
Pay: $39.00-$42.00 per hour
Benefits:
- Dental care
- On-site parking
- Tuition reimbursement
- Wellness program
Work Location: In person
