Administrative & Customer Service Coordinator
Work Arrangement: In-Office
Employment Type: Year-Round Position
Growth Opportunity: Long-term career path with room for advancement
Salary: $50,000 to $60,000 per year
We are seeking a highly organized, professional, and solutions-focused Operations & Client Services Manager to support the year-round operations of our growing organization.
This is not a traditional administrative role. The successful candidate will work across multiple areas of the company, including customer service, program operations, registrations, parent communication, staff coordination, sales support, scheduling, and day-to-day administrative management.
We are looking for someone sharp, reliable, and experienced who can manage multiple priorities, communicate exceptionally well, take ownership of tasks, and help ensure that our programs operate at a high standard throughout the year. This is a long-term opportunity for someone who wants to grow with the organization. For the right candidate, this role can lead to increased responsibility, leadership opportunities, and broader involvement in company operations as the organization continues to expand.
The ideal candidate has strong experience in administration, customer service, operations, and front-facing communication. They must be comfortable working with parents, children, staff, and leadership, while maintaining professionalism, urgency, and sound judgment in a fast-paced environment.
Customer Service
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Serve as a key point of contact for parents, participants, and staff
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Respond to inquiries by phone, email, and in person in a professional and timely manner
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Provide accurate information regarding programs, schedules, registrations, policies, and logistics
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Support families with registrations, forms, payments, and general questions
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Handle concerns with professionalism, care, and sound judgment, escalating when appropriate
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Help ensure a positive, welcoming, and high-quality customer experience across all programs
Administrative Support
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Manage day-to-day administrative tasks including data entry, filing, record management, and internal coordination
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Maintain accurate participant, family, and program records
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Prepare rosters, schedules, reports, communications, and other documentation
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Process registrations, attendance records, and operational paperwork
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Support leadership with administrative organization and ongoing office operations
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Help improve systems, communication flow, and service standards across the organization
On-Site Program Support
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Be present at camp, sports, or program locations as scheduled
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Support daily check-in, check-out, parent communication, and on-site coordination
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Assist staff with administrative and operational needs during programming
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Help ensure smooth communication between on-site teams and the office
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Represent the organization professionally in front-facing environments
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Contribute to a safe, organized, and positive experience for children and families
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Previous experience in administration, customer service, program coordination, or youth-focused environments is strongly preferred
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Strong background in customer care and front-facing communication
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Excellent verbal and written communication skills
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Strong organizational skills with the ability to multitask in a fast-paced environment
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Comfortable working with parents, children, staff, and leadership
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Strong computer skills, including Microsoft Word, Excel, email systems, and general administrative platforms
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Professional, dependable, adaptable, and solutions-focused
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Must enjoy working with children and contributing to a positive family experience
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Candidates with strong experience in administration and customer service will be given preference
Schedule
Monday to Friday + Some weekend
Schedule will be divided between on-site program locations and in-office administrative work.
Additional hours may occasionally be required during peak program periods.
Career Growth Opportunity
This role is ideal for someone looking for more than just a job. We are looking for a candidate who wants to grow with the organization and take on increasing responsibility over time. For the right person, this can become a strong long-term opportunity with exposure to operations, customer service leadership, program coordination, and broader organizational growth
Office Location:
google.com/maps/place/160+dudley+avenue/@43.8091483,-79.4202149,3a,75y,245h,90t/data=!3m4!1e1!3m2!1sOX6uocH0YsIn8rCMTzKsfQ!2e0!4m2!3m1!1s0x882b2cf6a01a4ac7:0xe3e84db3d2c5b487?sa=X&ved=1t:3780&ictx=111
