Location:
Toronto, ON, CA Burnaby, BC, CA Vancouver, BC, CA
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Req ID: 54446
Jobs by Category: Digital
Job Function: Product Management & UX/UI Design
Status: Full Time
Schedule: Regular
Join our team and what we'll accomplish together
Product Operations is building the customer digital solutions engine to drive TELUS forward. We are moving from strategy into execution by implementing a standardized, automated operating framework that enables our teams to work smarter and faster.
Our portfolio focuses on three domains:
Digital Customer Experiences — seamless journeys for external users
Team Member Enablement — tools that simplify the daily lives of staff
Developer Platforms — scalable foundations for our technical teams
Unlike traditional revenue-focused product teams, our CIO portfolio treats internal solutions with the same rigour as external ones.
As the Community of Practice (CoP) Enablement Lead, you'll be the "Facilitator of Adoption"—managing the people side of this transformation by assessing current skills and maturity, identifying capability gaps, and designing targeted development plans that enable Product Managers, TPMs, and Engineers to thrive in this new operating model. You'll build a structured curriculum for product excellence while driving change management to minimize resistance and accelerate adoption across the organization. This is an exciting opportunity to help team members see the benefits of this transformation and build genuine excitement around new ways of working.
What you'll do
Build and maintain a structured "Product Excellence" curriculum covering everything from OKR (objective and key results) setting to Agile ceremonies, ensuring every team member has the knowledge to succeed
Own the first 60 days of the employee experience for new product hires, designing onboarding that gets people to full productivity faster than industry benchmarks
Lead the effort to map current team skills against the "Product Competency" framework and identify gaps for future hiring or training
Develop communication plans for new process rollouts, managing the "People Side of Change" to minimize resistance and reversion to old ways
Design, Launch and facilitate internal Communities of Practice forums to foster peer-to-peer learning and accelerate a continuous learning culture shift across the product organization
Partner with the Product Operations Process Specialist and CoP Content Creator to ensure training materials align with process workflows
Define and track enablement metrics — adoption rates, competency improvement, engagement scores — to demonstrate ROI and inform iteration.
What you bring
5+ years of hands-on experience in change management and organizational development, including skills assessment, competency frameworks, gap analysis, and driving behaviour change at scale.
Proven ability to design and execute individual development plans and learning strategies that drive measurable capability improvements
Strong experience managing resistance, building stakeholder buy-in, and leading cross-functional teams through organizational change
Comfort operating in ambiguous, fast-moving environments where the "operating model" is still being defined
Excellent facilitation and communication skills with ability to engage diverse audiences and translate complex concepts into actionable development plans
Experience developing curriculum or learning strategies in complex, matrix, or product-driven organizations
Ability to manage multiple initiatives simultaneously while maintaining quality and timelines
Demonstrated ability to measure effectiveness and iterate based on feedback and data
Bachelor's degree in Business Administration, Organizational Development, Communications, or related field, OR equivalent professional experience in change management, organizational development, or learning strategy
Great-to-haves
Experience in product operations, product management, product-driven organizations, or agile transformation initiatives
Background in telecommunications or technology industry
Experience with Learning Management Systems (LMS) or e-learning platforms
Background in organizational design or people operations
What Success Looks Like in Year One
CoP is live, recurring, and growing — people are showing up because they want to, not because they have to
New hires reach full productivity faster than the 90-day industry norm
A Product Excellence curriculum has been delivered and scored
A skills gap roadmap exists and is actively being used
Adoption metrics show the new operating model is sticking
Salary Range: $109,000-$202,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
