Location: Sugarfina Metrotown
Sugarfina is looking for a Part-Time Key Holder to join our Metrotown team! This role is responsible for day-to-day in-store activities.
As a company and brand representative they embody the Sugarfina culture and lead by example to inspire their team to provide best in class customer service that engages the community and keeps customers coming back time and time again.
RESPONSIBILITIES:
CUSTOMER EXPERIENCE
- Make a great first impression by warmly greeting every guest who walks through our door & offering samples of delicious candies from around the world.
- Be active on the floor engaging with our customers daily.
- Develop relationships with our guests and get to know their needs.
- Become an expert in our product line so that you can provide knowledgeable, best recommendations.
- Master Sugarfina’s CX Model (the G.O.L.D. Standard) to build lasting relationships with our guests, including important corporate, custom and celebrity clients.
- Maintain visual merchandising standards to create a beautiful in-store experience.
COMMUNICATION:
- Approach all interactions with customers and colleagues with an upbeat, positive, and professional demeanor.
DRIVE SALES and REVENUE
- Use our retail KPI’s as a guide to meet and exceed our retail goals and expectations.
LOSS PREVENTION / INVENTORY CONTROL
- Operate with the highest level of integrity, even when no in else is in the boutique.
- Handle cash register duties, daily deposits and safe access with integrity and attention to detail.
- Manage your time effectively and try to be efficient when completing tasks.
- Receive and break down shipments that arrive throughout your shift, following proper shipment and inventory management procedures.
- Assist with inventory control and replenishment by stocking hero tables and sidekicks during downtime.
- Follow all opening and closing procedures to ensure stores open on time and are secure when you leave.
EDUCATION & SKILLS:
The ideal candidate will have:
- High school degree with a minimum 3.0 GPA
- 1+ year of lead / supervisory experience in a retail location
- 1-2+ years retail experience, preferably with a fashion or luxury brand
- 1-2+ years of customer service experience
- Proficiency in computers, computer programs and technology
- Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing, or walking the entire shift.
- Schedule flexibility, with the ability to work evenings, weekends, and some holidays.
- Access to reliable transportation
- Background in training / development, customer service and retail operations
- Interest in visual merchandising and attention to creative details
- A second language is a plus.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to stand or walk the entire shift. Will be occasionally required to stoop, bend, kneel, crouch, crawl, climb or otherwise move self in a reasonable way position to perform the essential duty. And must occasionally be able to safely and independently lift, carry or otherwise move or position up to 50 pounds.
Availability Requirements:
- Day shift
- Evening shift
- Holidays
- Weekends
Your application for employment is governed by our Privacy Policy which lists the types of information we may collect about you during the job application process and informs you of your privacy rights. Privacy Policy can be viewed on our website at www.sugarfina.com .
Job Type: Part-time
Pay: $19.00 per hour
Benefits:
Application question(s):
- Can you perform the essential functions of the job with or without reasonable accommodation?
Experience:
- Retail sales: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
