Under the general guidance of the Rooms Division Manager, the Assistant Front Office Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring all standards established by the Hotel are met or exceeded. In addition, this position will oversee all areas of the hotel operation in the absence of senior management and will be required to make effective decisions by using sound judgment in guest related situations.
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Candidate must have a minimum of 2 – 3 years of progressive supervisory and/or management experience in a large-scale rooms operation.
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Diploma/degree in Hospitality management is preferred.
- Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs, preference given to candidates with working knowledge of Opera.
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Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent verbal communication & interpersonal skills.
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Fluent in written and spoken English; 2nd language would be considered an asset
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Is knowledgeable with the safety component of associates & guests during emergencies; First Aid Certificate and knowledge of fire, life and safe procedures an asset
