Job Summary
Skin Physicians Dermatology Clinic located in South West Edmonton - seeking an experienced Biologic Coordinator & Medical Office Assistant in our fast-paced clinics. We are seeking someone who can work independently, and as a team in a multidisciplinary environment. Must be organized, have excellent communication skills (both written and verbal).
Responsibility’s include, but are not limited to:
- Patient Navigation: Acting as the bridge between the prescribing doctor, the patient, and the pharmacy to ensure seamless administration of complex biologic therapies.
- Insurance & Reimbursement: Navigating public (e.g., Alberta Blue Cross) and private drug insurance plans to secure coverage.
- Clinical Monitoring: Working alongside nurses and physicians to track patient progress, medication adherence, and side effects.
- Clinic Coordination: Handling appointment bookings, infusion scheduling, and product supply chains.
- Greeting patients upon arrival; booking, confirming and re-scheduling appointments as necessary
- Handling high volume patient intake
- Ensuring that all phone calls, emails and other forms of communication, queries and concerns are answered and re-directed as necessary
- Facilitate communications between patients and health care professionals
- Coordinating collection of payments for uninsured services and issue of appropriate receipts for documentation Prioritizing and completing tasks according to urgency
Secondary Responsibilities include, but are not limited to:
- Assign patients to Exam rooms
- Transcribe and process physician orders
- Review and process incoming faxes and other documentation related to referrals, recalls and consultations
- Appropriately access and review patient reports and results; Patient filing methods and record keeping
- Transfer and or update patient files as needed
- Complete forms and documentation related to specimens, tests, etc.
- Work collaboratively within a multidisciplinary team
- Complete patient registration, appointment bookings, re-bookings, cancellations and necessary
- Assist and prepare exam rooms
- Cleaning duties as necessary
- Other duties as required
General Requirements:
- Excellent verbal and written communication skills.
- Developed problem solving and critical thinking skills
- Demonstrated ability to work independently and in a team
- Proven ability to work in a face paced environment
- Ability to multi-task; time management & organization skills with attention to detail
- Demonstrated commitment to providing focused patient care
Education & Certification Requirements:
- Some experience in Biologic Coordination is required
- At least 2 years of medical office assistant experience in a medical or dermatology clinic is required
- Knowledge of Medical terminology is required
- Experience with Med-Access EMR is an asset
- Knowledge of Microsoft Office products and ability to learn new software & applications is an asset
Benefits:
- Competitive salary based on experience and qualifications.
- Collaborative and supportive work environment.
- Employee events
If you are passionate about customer service and patient care, have the necessary experience and skills, and are looking for an exciting opportunity to work in a dynamic clinic, we encourage you to apply for this position. Join us in providing exceptional care and making a positive impact on our patients' lives.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have a valid drivers license and able to independently travel to the work location?
- Do you have experience with Med-Access EMR?
- Do you have some experience in Biologic Coordination?
- Do you have experience working in a dermatology practice?
Experience:
- Medical Office Assistant: 2 years (required)
Language:
- English proficiently (required)
Licence/Certification:
- MOA Certification (preferred)
Location:
Work Location: In person
