The Opportunity
Accountable/responsible for ensuring the consistent application and administration of the company’s warranty programs. Updates warranty information as required and provides accurate records and documentation as applicable.
The Role
- Review and process warranty claims, including assessment of non-warranty part and/or labor for both warrantable and partially warrantable repairs.
- Maintains communication with supplier representatives and support centers to determine warrantable repairs.
- Maintains warranty parts records and ensures supplier procedures for retaining used parts is followed; processing warranty returns to appropriate suppliers.
- Manage and track warranty claim reports to ensure delinquencies are being paid and handled effectively.
- Ensures accurate record keeping and accounting of warranty programs through review and monitoring of claims and submissions for the branch.
- Follows organizational guidelines and adheres to company standards by completing claims in a timely manner.
- Communicates information with clarity (both written and verbal) to provide documentation required for warranty claims and submissions
- Uses information and knowledge to make timely and appropriate decisions regarding warrantable claims.
The Candidate
- Education: High School; College Diploma (an asset)
- Work Experience: 2-3 years, in a service/warranty administration role within an industrial setting
- Knowledge: working knowledge of processing warranty claims; specialized in heavy equipment and/or truck and coach industry sectors; competent with Microsoft Office – with a proficiency and focus on MS Excel and MS Word.
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
Compensation
Salary Range $60,000.00-$75,000.00 per annum. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.
This is a current replacement vacancy.
Wajax does not use AI powered recruitment processes.
As a condition of employment, final candidates will be subject to pre-screening.
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