Since 2001, Provincial Refrigeration has provided commercial refrigeration, HVAC, plumbing, equipment repair, and building maintenance services to businesses throughout Edmonton and surrounding areas. We take pride in delivering exceptional customer service, and that experience often begins with the person who answers the phone or welcomes visitors through our front door.
We're looking for a professional, organized, and customer-focused Front Desk Administrator to join our team. This role is ideal for someone who enjoys helping people, staying organized, and being at the center of daily office activity.
As the first point of contact for customers, vendors, and visitors, you'll play a key role in creating a positive experience while helping keep communication and office operations running smoothly.
What You'll Be Doing
As a Front Desk Administrator, you'll support both our customers and internal team by ensuring information flows efficiently throughout the organization.
Key Responsibilities
- Answer incoming phone calls and direct inquiries to the appropriate department
- Greet customers, vendors, and visitors professionally and courteously
- Schedule service calls, appointments, and meetings
- Monitor and respond to general office emails and customer inquiries
- Assist with preparing work orders, invoices, and customer documentation
- Maintain organized filing systems and company records
- Process incoming and outgoing mail, deliveries, and courier packages
- Coordinate communication between office staff, technicians, management, and customers
- Maintain accurate customer contact information and records
- Perform data entry and document management tasks
- Support team members with general administrative and clerical duties
- Help maintain a professional and organized reception and office environment
- Handle customer concerns professionally and escalate issues when required
What We're Looking For
Required Qualifications
- Previous customer service, reception, administrative, or office experience
- Strong communication and interpersonal skills
- Excellent phone etiquette and professionalism
- Strong organizational and multitasking abilities
- High attention to detail and accuracy
- Ability to prioritize tasks in a fast-paced environment
- Positive attitude and willingness to help others
Technical Skills
Experience with the following is preferred:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Scheduling or dispatch software
- QuickBooks or ERP software
Ideal Candidate
You enjoy working with people, stay calm when things get busy, and take pride in providing excellent customer service. You are dependable, professional, and understand that every interaction helps shape a customer's perception of the company.
Experience in HVAC, refrigeration, plumbing, construction, service, or trades-related industries is considered an asset but is not required.
What Success Looks Like
In this role, you'll contribute to:
- Exceptional customer service and professionalism
- Accurate scheduling and communication
- Efficient handling of calls and customer inquiries
- Organized office records and documentation
- Strong support for both field and office staff
- Smooth day-to-day front office operations
Why Join Provincial Refrigeration?
At Provincial Refrigeration, we're committed to building a workplace where people feel supported, valued, and empowered to grow. We believe great customer experiences begin with great employees, and we invest in creating an environment where our team can succeed.
You'll be joining a company with a strong reputation, a supportive team culture, and opportunities to develop your skills and build a long-term career.
Compensation & Benefits
- Competitive compensation based on experience
- Extended health and dental benefits
- RRSP matching program
- Paid vacation
- Stable, full-time employment
- Training and development opportunities
- Supportive team environment
- Opportunities for advancement and career growth
Apply Today
If you're friendly, organized, professional, and enjoy helping people, we'd love to hear from you.
Submit your resume and tell us why you'd be a great fit for the Provincial Refrigeration team.
Pay: $25.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
