We are seeking a highly experienced Senior Project/Program Manager to lead the end-to-end migration of legacy customer communication applications to Quadient’s secure, cloud-based Inspire Evolve platform. The ideal candidate will have a strong background in managing complex software, application, and cloud migration initiatives, alongside proven expertise in program governance, cross-functional leadership, and large-scale technology delivery. This role requires strategic oversight, strong technical acumen, and the ability to drive digital transformation across multiple workstreams.
Location: Toronto, Canada
Project & Program Leadership
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Lead end-to-end delivery of a multi-phase migration program, ensuring alignment across technology, business, and operational teams.
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Develop and manage integrated project and program roadmaps, including scope, timelines, budgets, milestones, and dependencies.
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Oversee multiple project streams, ensuring consistency, quality, and alignment with strategic business objectives.
Migration Strategy & Execution
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Collaborate with technical architects and business analysts to define the application and data migration strategy for Quadient Inspire Evolve.
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Support data integration, workflow configuration, and batch processing design within the Evolve platform.
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Ensure smooth transition from legacy CCM platforms to Inspire Evolve with minimal business disruption.
Risk, Issue & Change Management
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Proactively identify, assess, and mitigate program-level risks, issues, and dependencies.
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Develop contingency plans and escalate critical risks where necessary.
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Coordinate organizational change management to support adoption of new processes and solutions.
Stakeholder & Vendor Management
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Facilitate clear communication with technical teams, business owners, executives, and external vendors.
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Manage relationships with Quadient representatives and other third-party partners.
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Ensure expectations are aligned and all stakeholders remain informed through structured governance forums.
Team Leadership & Collaboration
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Lead and mentor cross-functional teams including developers, data engineers, QA, and business users.
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Apply Agile, Scrum, or hybrid methodologies to drive iterative, high-quality delivery.
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Promote a culture of collaboration, transparency, and continuous improvement.
Monitoring, Reporting & Governance
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Track project and program KPIs, milestones, deliverables, financials, and resource utilization.
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Produce clear and concise executive-level reports, dashboards, and status updates.
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Establish governance structures to support decision-making and program oversight.
Quality Assurance & Compliance
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Ensure all deliverables meet organizational quality standards and adhere to security, compliance, and regulatory requirements.
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Validate that application and data migrations are complete, accurate, and fully tested.
Experience
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10+ years of IT project management experience, including 4+ years in application, software, or cloud migration projects.
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Proven experience delivering large-scale, multi-project programs in complex enterprise environments.
Technical & Platform Knowledge
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Exposure to Customer Communication Management (CCM) platforms; experience with Quadient Inspire Evolve is highly preferred.
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Ability to engage in technical discussions, interpret system workflows, and translate business needs into technical requirements.
Project & Program Methodologies
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Strong command of Agile, Scrum, Waterfall, SDLC, and PMLC frameworks.
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Experience managing hybrid delivery models.
Tools
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Proficiency in Jira, MS Project, Confluence, Azure DevOps, or similar project management tools.
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Experience with data visualization/reporting tools such as Power BI.
Leadership & Soft Skills
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Exceptional communication, stakeholder management, and negotiation skills.
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Strong strategic thinking, problem-solving abilities, and decision-making capability.
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Ability to manage ambiguity, navigate complex environments, and work under pressure.
Education & Certifications
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Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
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PMP, Agile/Scrum, SAFe, or other relevant certifications are a strong plus.
