Job Overview
We are a family and cosmetic dentistry practice in down town Ottawa dedicated to providing comprehensive dental care for over 25 years.
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires a friendly demeanor, strong organizational skills, and familiarity with dental office operations to ensure smooth daily operations and a positive patient experience. Prior experience with electronic medical records and dental management software is highly valued.
Responsibilities
- Greet patients warmly and professionally upon arrival, creating a welcoming environment.
- Manage phone calls to schedule appointments, answer inquiries, and relay messages accurately.
- Verify patient information and update electronic medical records.
- Collect payments, process insurance claims, and handle billing procedures with accuracy.
- Assist with appointment scheduling, rescheduling, and cancellations to optimize office workflow.
- Maintain organized front desk area and ensure all patient forms are completed correctly.
- Coordinate with dental staff to facilitate smooth patient flow throughout the day.
- Handle administrative tasks such as filing, data entry, and managing correspondence related to patient care.
- Ensure compliance with HIPAA regulations and maintain confidentiality of patient information.
Qualifications
- Previous experience as a Dental Receptionist or in a dental/medical office setting is preferred.
- Knowledge of Abeldent and Bilingualism are assets
- Ability to handle administrative responsibilities efficiently while maintaining a friendly demeanor.
- Knowledge of front desk operations within a dental or medical environment is advantageous.
- Strong organizational skills with attention to detail to ensure accurate record keeping and billing processes.
- Dental assistants interested in transitioning into an administrative role are welcome to apply.
Pay: $20.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
Work Location: In person
