The Live Video Monitoring Operator (LVMO) must observe and respond to Video Alarms being received from the client’s security system as per the established work instructions. In addition, monitor and respond to incoming emails and phone communication. Perform deterrent audio broadcasts and dispatch mobile/police response as required.
- Attend to video/sensor signals transmitted to the Video Management Software (VMS) by applying established procedures.
- Monitoring and dispatching alarm events during live crime (in progress) via video monitoring
- Execute audio warnings as per pre-establish customer services protocols.
- Document the alarms and solution actions taken in the monitoring software.
- Accurate and timely dispatching of calls to proper emergency contacts (client’s requested emergency contacts).
- Periodically verify VMS equipment and notify management of any issues, concerns with equipment.
- Conduct compliance audits
- Triage technology and security systems deficiencies
- Data entry including customer account maintenance.
- Document and track the disarming of cameras and customer locations
- Apply an extreme amount of diligence in reviewing incoming incidents
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
- Other affiliated duties related to the position or upon request from management.
Initial Work Schedule
Midnight to 8:00AM (Subject to change in the future)
or
4:00PM to Midnight
Job Types: Full-time, Part-time
Pay: $22.00-$25.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Dental care
- Extended health care
- Flexible schedule
Application question(s):
- Do you have experience in a dispatching role or high volume call center?
- Are you able to work afternoon/evening shifts (such as 4pm to midnight)?
Experience:
- Video Monitoring or call center: 1 year (preferred)
Work Location: In person
