Key Responsibilities Guest Experience & Service
- Welcome guests with genuine hospitality and create a memorable tasting experience.
- Guide guests through curated wine tastings, sharing the story of Amo, winemaking practices, and tasting notes.
- Anticipate guest needs and provide attentive, personalized service.
- Maintain a polished, professional, and approachable demeanor at all times.
Retail & Sales
- Promote and sell wines, wine club memberships, and merchandise with confidence and enthusiasm.
- Accurately process sales, tastings, and wine club sign-ups using POS systems.
- Provide guests with recommendations for wine and food pairings.
- Support retail displays by restocking and keeping the boutique neat and inviting.
Tasting Bar & Operations
- Set up and maintain the tasting bar, ensuring it is clean, stocked, and ready for service.
- Pour and serve wines according to winery standards.
- Assist with opening and closing procedures, including cash handling, cleaning, and restocking.
- Support events, private tastings, and large group experiences when required.
Teamwork & Professionalism
- Work collaboratively with fellow consultants, leads, and supervisors to ensure smooth daily operations.
- Actively participate in team training sessions and staff meetings.
- Demonstrate flexibility, positivity, and professionalism during busy weekends and special events.
Qualifications & Skills
- Previous hospitality, retail, or customer service experience preferred (wine knowledge an asset).
- Passion for wine, food, and hospitality.
- Strong communication and storytelling skills.
- Confidence in sales and ability to meet or exceed targets.
- Ability to multitask in a fast-paced environment with grace and professionalism.
- Smart Serve certification required.
- Must be 19 years of age or older
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- On-site parking
- Store discount
Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Server and winery: 2 years (required)
Licence/Certification:
- Smart Serve (required)
- Driving Licence (required)
Work Location: In person
