Are you a compassionate, detail-oriented professional with strong experience supporting individuals in complex and sensitive situations? Are you skilled at navigating challenging conversations and helping others access the supports they need? If so, we encourage you to apply.
The
Affected Persons Support role within the
Police Review Commission (PRC) provides specialized case management support for individuals experiencing complex vulnerabilities, including mental health challenges, trauma, and psychosocial barriers. This role is critical in ensuring complainants are able to meaningfully participate in the complaint process through consistent, professional, and trauma-informed support.
Reporting to the Director, Case Management, you will manage a portfolio of high-complexity files, providing end-to-end case management, mental health-informed support, and system navigation while acting as a key point of contact for affected persons throughout the complaint lifecycle.
Key responsibilities include:
Advance case management:
- Independently assess and manage complex complaint files.
- Serve as the primary point of contact for affected persons.
- Apply trauma-informed, culturally responsive approaches in all interactions.
- Support complainants in understanding and navigating the complaints process.
Provide mental health and systems navigation support:
- Connect individuals to appropriate community and crisis supports.
- Recognize and respond to distress, risk, or escalation using established protocols.
- Apply de-escalation techniques and maintain strong professional boundaries.
Provide advisory support and enhance practices:
- Act as a subject matter resource for case management staff.
- Contribute to improving tools, processes, and guidance for complex files.
- Participate in working groups and service improvement initiatives.
Ensure documentation and accountability:
- Maintain accurate and detailed case documentation.
- Prepare summaries and briefing materials.
- Ensure compliance with legislative, privacy, and policy requirements.
This role requires strong judgment, emotional intelligence, and the ability to work effectively in high-risk, emotionally complex situations while maintaining neutrality and procedural fairness. You will be required to work with clients but in person and virtually.
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