About the Company
The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several decades, we have witnessed firsthand key changes in the Greater Toronto Area real estate market. This unparalleled wealth of experience has allowed us to develop long-lasting relationships with our partners, stakeholders, homeowners, tenants, and employees. With over 80 years of experience in our industry, Sorbara Group of Companies has built a thriving integrated real estate, planning, development, construction, investment and management firm.
About the Role
The Residential Operations and Maintenance Supervisor is responsible for leading the structure, processes, and day-to-day execution of the organization’s maintenance and property care program. This role serves as the central point of coordination for all work order activity, ensuring requests are logged, prioritized, assigned, tracked, and completed in a timely and consistent manner.
The Supervisor will establish and maintain standardized workflows, improve response times, and ensure clear communication between tenants, site staff, and external trades. This role plays a key part in driving operational efficiency, accountability, and service quality across the property portfolio.
Key Responsibilities
- Lead and manage the full maintenance work order process from intake to completion.
- Establish and maintain standardized workflows, service levels, and reporting.
- Monitor open work orders, prioritize tasks, and ensure timely resolution.
- Coordinate communication between tenants, site staff, technicians, and vendors.
- Schedule and manage in house maintenance technicians, optimizing productivity.
- Dispatch work based on priority, skill set, and capacity; adjust schedules as needed.
- Track technician performance, time, and output; identify training or performance gaps.
- Coordinate external trades and contractors; support quotes, onboarding, and quality control.
- Support preventative maintenance planning and continuous process improvement.
- Other duties as assigned.
Qualifications & Skills
- Experience in residential property management considered an asset.
- Strong organizational, communication, and interpersonal skills.
- High degree of professionalism, integrity, and discretion with superb attention to detail and accuracy.
- Ability to multitask and work independently or as part of a team.
- Strong capability in problem solving, multitasking, managing and prioritizing tasks effectively while meeting deadlines.
- Proven ability to develop and maintain processes, reports, and dashboards to analyze performance trends and identify areas for improvement.
- Demonstrated experience managing schedules by aligning priorities, skill sets, locations, and workload capacity.
- Proficiency in Microsoft Office applications.
- Familiarity with Newstar and Payquad would be considered an asset.
The role is in office with travel to sites within the GTA, when required.
Sorbara offers competitive compensation commensurate with experience. The expected salary range for this position is $75,000 – $90,000. This role is an existing vacancy.
How to Apply
Interested? We’d love to see your application. Please apply through Indeed or send your resume and cover letter to [email protected] referencing the Residential Operations and Maintenance Supervisor position. We appreciate your interest in the position, however only candidates that are selected for an interview will be contacted.
The Sorbara Group of Companies welcomes diversity in the workplace and, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sorbara is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the recruitment process, Human Resources, and/or the Hiring Manager will work with applicants requesting accommodation.
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Woodbridge, ON L4L 8M9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you legally authorized to work in Canada?
Work Location: In person
