Position Title: Medical Office and Special Projects Support
Status: Full-time permanent
Location: 24 Selkirk Street, Ottawa, ON
Reports to: Executive Director
The Akausivik Inuit Family Health Team (AIFHT) is passionate about providing culturally competent, high-quality care and support, intended to enhance the wellbeing of Inuit. We work with federal, provincial, and local health authorities to ensure we are providing a responsive and culturally appropriate model of excellence in primary care.
ABOUT THE JOB:
The Medical Office and Special Project Support provides reception and administrative responsibilities while working conjointly with the team of physicians, RNs, and other service providers to support and liaise with individuals and families. This position also prioritizes basic IT support in the workplace, and provides special project support to the Executive Director and clinic as needs arise.
MAIN DUTIES AND RESPONSIBILITIES:
- Troubleshoot basic IT issues in the workplace, acting as a liaison between staff and the external IT provider for more complex technical challenges.
- Reception duties: answering phone calls, booking appointments, confirming appointments, meeting and greeting visitors and patients.
- Assist the Executive Director and clinic with special projects by conducting research, drafting, website support, or other related tasks as may be required.
- Facilitate flow of patient waiting area and exam rooms.
- Clerical duties: process correspondence, mail, faxes, document scanning, data entry, filing, records management.
- Assist patients with Non-Insured Health Benefits (NIHBs).
- Explore community resources and facilitate referrals for patients, and coordinate the booking/referral processes.
- Facilitate communication: language and culture interpretation as needed.
- Assist in the resolution of issues regarding access and barriers to health.
- Assist in linking families to services, resources and supports they need.
- Facilitate comprehensive, seamless care as patients navigate AIFHT, hospital, and community services.
- Maintain required patient information.
- Other related duties and activities as may be assigned.
SKILLS/QUALIFICATIONS REQUIREMENTS:
- Education in Office Administration, Computer Support, Medical Terminology, or combination of relevant education and experience
- 1-3 years of community health experience working with the Inuit community, is considered an asset.
- Experience with clinical management system/electronic medical records (or willing to be trained).
- Demonstrated knowledge of Inuit health issues and culture.
- Knowledge/training/experience with medical terminology and Inuktitut interpretation thereof.
- Knowledge/training/experience with resources within or outside of her/his community
- Ability to work in an inter-professional team environment and effectively with all members of a health care team.
- Ability to prioritize, manage time effectively and be flexible in a very active work environment.
- Competency in computer-based programs (Microsoft Office Programs), and basic IT services.
- High level of accuracy and attention to detail.
- Experience maintaining data entry, documentation, and action item requirements.
- Proficient verbal and written communication skills are required. Ability to communicate in Inuktitut is considered an asset.
WORKING CONDITIONS:
- Must be accessible by phone.
- May be required to work evening and/or weekend shifts.
Please Note: Preference in hiring will be given to qualified Inuit candidates. The successful candidate will be required to provide a satisfactory criminal record check with vulnerable sector check. Only those candidates selected for an interview will be contacted.
