Store Manager (Café & Retail Operations)
At Forno Cultura, we believe great hospitality has the power to bring people together.e're looking for a Store Manager who is passionate about people, hospitality, and creating an environment where both guests and team members can thrive.
As the chief leader, you'll shape the guest experience, develop and inspire your team, and ensure the business operates with excellence. Equal parts coach, culture-builder, and operator, you'll create a space where guests feel welcomed, teams feel supported, and high standards are achieved through collaboration and care.
This role is ideal for someone who loves leading people, building community, and creating memorable experiences while driving strong operational and business results.
Core Responsibilities
Brand Experience & Store Standards
The Store Manager is responsible for maintaining and elevating Forno Cultura’s distinctive brand experience and ensuring every detail of the guest environment reflects the company’s standards, values, and commitment to hospitality.
This includes:
- Upholding exceptional store presentation, cleanliness, and organization standards at all times.
- Ensuring merchandising, displays, product presentation, and signage align with the brand aesthetic.
- Maintaining pricing accuracy, product availability, and visual consistency throughout the café.
- Creating a warm, welcoming atmosphere that reflects Forno Cultura’s hospitality culture.
- Leading by example on the floor to ensure service standards are consistently executed.
- Inspiring pride in the guest environment and helping the team understand how every detail contributes to the overall experience.
The Store Manager understands that the café is more than a place to purchase food and coffee—it is a reflection of our values and a space where guests build daily rituals and meaningful connections.
Hospitality & Guest Experience
Hospitality sits at the heart of everything we do. The Store Manager is responsible for fostering a service culture where guests feel genuinely welcomed, recognized, and cared for.
Responsibilities include:
- Developing and maintaining high hospitality and service standards across all shifts.
- Coaching the team to deliver warm, attentive, and personalized guest interactions.
- Managing and resolving guest concerns professionally and proactively.
- Building relationships with regular guests and fostering a sense of community within the café.
- Driving consistency in service execution while maintaining an authentic and human approach.
- Encouraging the team to create memorable moments that turn first-time guests into loyal regulars.
The Store Manager sets the tone for hospitality and ensures every guest experience reflects the warmth, generosity, and care that define Forno Cultura.
Team Leadership & People Development
People are at the centre of our success. The Store Manager is responsible for building, developing, and leading a high-performing team culture grounded in accountability, communication, growth, and respect.
Key responsibilities include:
- Recruiting, onboarding, training, and developing Front of House team members.
- Creating schedules that balance operational needs, labour targets, and team wellbeing.
- Providing consistent coaching, feedback, and performance management.
- Leading by example with professionalism, urgency, and positivity.
- Building strong working relationships across departments and production teams.
- Supporting employee engagement, retention, and growth opportunities.
- Maintaining clear communication and alignment between ownership, management, and staff.
- Creating an environment where team members feel empowered, supported, and encouraged to grow their skills and careers.
The Store Manager is expected to cultivate a positive and accountable workplace where people enjoy coming to work, take pride in their contributions, and feel connected to the success of the team.
Operations & Business Performance
The Store Manager oversees the day-to-day operation of the café and is accountable for maintaining efficient systems, strong execution, and financial performance.
Responsibilities include:
- Managing daily operations to ensure smooth and efficient service execution.
- Monitoring labour performance and scheduling to meet budget targets.
- Supporting inventory management, ordering, waste control, and cost management initiatives.
- Ensuring operational procedures and company standards are consistently followed.
- Identifying opportunities to improve workflow, service, and operational efficiency.
- Maintaining compliance with health, safety, and sanitation standards.
- Collaborating with leadership on sales performance, staffing needs, and operational planning.
- Taking ownership of store performance and contributing to overall business growth.
The Store Manager combines operational leadership with business awareness, ensuring the café performs at a high standard while creating an environment where guests, team members, and the business can succeed together.
Qualifications
- 3+ years of leadership experience in hospitality, café, restaurant, or retail operations.
- Strong leadership, communication, and organizational skills.
- Proven ability to lead teams in a fast-paced environment.
- Strong understanding of hospitality and guest experience standards.
- Experience with scheduling, labour management, and daily operations.
- Ability to problem solve, prioritize, and lead with composure under pressure.
- Passion for food, hospitality, and community-driven businesses.
- Alignment with Forno Cultura’s values, culture, and commitment to excellence.
Benefits
- Casual dress
- Dental care
- Store discount
- Vision care
Experience
- Hospitality leadership: 3 years (preferred)
Licence/Certification
- Food Handler Certification (required)
- Smart Serve (required)
Work Location
In person
Pay: $26.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Store discount
- Vision care
Experience:
- hospitality leadership : 3 years (preferred)
Licence/Certification:
- Food Handler Certification (required)
- Smart Serve (required)
Work Location: In person
