What the Role is
Reporting to the Director, Southwest Centre for Pre-Hospital Medicine, the Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine directs, manages and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
The Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine provides leadership in business process design and optimization to support efficient, consistent, and sustainable Base Hospital operations, with a strong focus on continuous improvement. This role leads the identification, redesign, and implementation of business processes and information systems that enable effective service delivery and ongoing system improvement in support of the Centre's mandate for medical oversight and quality assurance across the region. The Manager leads a team of business systems staff and works closely with the Regional Program Director and Regional Medical Director to plan and integrate cross-functional information technology and decision-support initiatives, collaborating with LHSC Information Technology Services and provincial Base Hospital partners to improve efficiency, data integrity, standardization, and regional consistency.
The Manager is accountable for ensuring that SWORBHP delivers high-quality services related to medical delegation, medical direction, and clinical advice to Paramedic Services and Paramedics throughout Southwestern Ontario through structured, data-informed quality improvement processes. The role leads and oversees continuous quality improvement and quality assurance activities, including audit processes, performance monitoring, and feedback mechanisms, ensuring medical direction is implemented in a legally defensible, educationally supported, and clinically appropriate manner. Through the development and maintenance of quality systems, principles, and standards, the Manager fosters a culture of learning, transparency, and continuous improvement using a just culture and patient-focused approach, and ensures quality findings are systematically translated into sustainable system, educational, and practice improvements.
