Job Summary
We are seeking a highly organized and customer-focused Dispatcher/Customer Service representative to join our team. In this role, you will coordinate transportation and logistics operations, manage communication with clients and carriers, and ensure timely delivery of freight. The ideal candidate will possess strong communication skills, proficiency with transportation management systems, and the ability to handle multiple tasks efficiently in a fast-paced environment. This position offers an opportunity to work within a dynamic supply chain setting, supporting our commitment to exceptional service and operational excellence.
Responsibilities
- Coordinate and schedule freight shipments using transportation management systems such as SyteLine and AS400.
- Manage shipping & receiving processes, ensuring accurate data entry and documentation.
- Communicate effectively with carriers, clients, and internal teams via multi-line phone systems, demonstrating excellent phone etiquette.
- Monitor freight movements, troubleshoot issues, and provide timely updates to stakeholders.
- Analyze shipping data to identify opportunities for process improvements and cost savings within the supply chain.
- Maintain detailed records of shipments, deliveries, and related activities for reporting purposes.
- Support logistics operations related to 3PL providers and freight carriers by providing clear instructions and follow-up.
- Assist with general administrative tasks such as data entry, order processing, and documentation management.
Qualifications
- Proven experience with transportation management systems (TMS), SyteLine, AS400, or similar platforms.
- Strong understanding of supply chain processes, freight management, and shipping & receiving procedures.
- Excellent communication skills with professional phone etiquette and the ability to handle multi-line phone systems efficiently.
- Proficient in data entry with high accuracy; typing skills are essential.
- Analytical skills to interpret shipping data and generate actionable insights.
- Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.
- Experience working with 3PL providers is a plus.
- Strong organizational skills combined with excellent problem-solving abilities. This role is vital in ensuring seamless logistics operations while providing outstanding customer service support. We value candidates who are proactive team players committed to operational excellence and continuous improvement in transportation management.
Work Location: In person
