Location: 7835 Highway 50, Unit 14, Woodbridge, ON L4H 4X9
Job Type: Full-Time, In-Office
Pay: $25–$27/hour
Hours: Monday–Friday, 8:30 AM–5:00 PM
Benefits: Sun Life benefits plan + Health Spending Account after 90 days
Vacation: 2 weeks paid vacation per year
About Us
We are a family-owned and operated branch of Interstate Batteries serving Southern Ontario. Our business has been under the same ownership for more than 30 years, and we take pride in creating long-term relationships with both our customers and our employees.
We have a team of more than 30 employees, including an office team of approximately 8–10 people. We operate in a fast-paced distribution environment and work with a large network of automotive, commercial, retail, and wholesale customers throughout Southern Ontario.
The Role
This is a full-time, in-office position that combines accounts receivable, collections, customer service, order processing, and customer account management.
A large part of the role involves communicating directly with customers by phone and email. You will be following up on outstanding accounts, answering questions, resolving problems, processing orders, and helping manage ongoing customer relationships.
This is not a traditional call-centre role. You will be working with recurring business customers, building relationships, solving problems, and becoming an important point of contact between our customers and our internal team.
We are looking for someone who enjoys working with people, has a positive attitude, is comfortable handling difficult conversations, and can remain professional while working toward a solution.
You will report directly to our Controller and work closely with our accounting, sales, dispatch, warehouse, and management teams.
Responsibilities
- Make regular outbound calls and emails regarding outstanding accounts and payments
- Answer incoming customer calls and assist with account, order, billing, and general questions
- Handle customer concerns, disputes, and difficult conversations professionally
- Work with customers to resolve payment, billing, and account issues
- Build and maintain strong customer relationships
- Take and process customer orders by phone and email
- Process payments and assist with cash application
- Reconcile customer accounts and investigate discrepancies
- Send invoices, statements, and account information
- Assist with customer credit checks, credit limits, and new account setup
- Review aging reports and follow up on overdue accounts
- Maintain accurate customer notes and account information
- Assist with month-end work, reporting, data entry, and general office administration
What We’re Looking For
We are looking for someone who is:
- A genuine people person with strong communication and phone skills
- Positive, friendly, and professional
- Strong aptitude and ability to use EXCEL and Google Suite
- Comfortable spending a significant part of the day speaking with customers
- Confident dealing with conflict and challenging conversations
- Strong at listening, problem-solving, and finding practical resolutions
- Goal-oriented and motivated by measurable results
- Persistent without being confrontational
- Organized and able to manage multiple customers and priorities
- Detail-oriented and accurate when working with payments and account information
- Dependable and willing to take ownership of issues through to resolution
- Comfortable working as part of a busy, close-knit team
Previous experience in accounts receivable, collections, customer service, order entry, or office administration is an asset. However, we are equally interested in finding someone with the right personality, attitude, communication skills, and willingness to learn. Strong technical aptitude and the ability to understand battery products, applications, and specifications in order to assist customers is a plus.
Training & Expectations
We expect onboarding and training to take place over approximately 3–5 weeks, with ongoing support as you become comfortable with the position and our systems.
Success in the role will be measured using a variety of performance metrics and targets. These will help provide clear expectations and give you a strong understanding of what success looks like in this position.
Why Join Our Team?
- Monday–Friday schedule
- No evenings or weekends
- Optional overtime may be available during busy periods
- 2 weeks paid vacation after probation
- Sun Life benefits plan
- Health Spending Account
- Stable, established, family-owned business
- Small, close-knit office team
- Customer-focused role where you can build real relationships rather than work in a traditional call-centre environment
Pay: $25.00-$27.00 per hour
Expected hours: 40.0 per week
Benefits:
- Company events
- Extended health care
- On-site parking
- Paid time off
- Store discount
Application question(s):
- What does being a hard worker mean to you?
- Tell us about a time you went above and beyond at work.
Language:
Work Location: In person
