About Us
At TG&C, we are not your typical accounting firm. We’re a progressive, people-first firm that has built a reputation for innovation, excellence, and client care. Our vision is to simplify complexity and unfold opportunities, and we’ve recently been recognized with the Karbon Excellence Award for Client Excellence for our industry-leading workflows and client service.
We are proud to offer a 4-day work week because we believe balance fuels brilliance. Our team thrives in a collaborative, pod-based structure that empowers professionals to grow, deliver, and make a difference.
Job Overview
We are currently hiring a Client Excellence Coordinator (CEC), a dynamic role that blends executive support, project coordination, and workflow optimization. This position goes beyond traditional administrative duties, playing a key part in driving internal efficiency, supporting firm initiatives, and helping deliver outstanding experience to both clients and colleagues.
This position plays a vital role in ensuring our internal processes function seamlessly, while also acting as a relationship builder and trusted professional to clients while working within a pod. You’ll help drive initiatives forward, improve team productivity, keep timelines on track and maintain a high standard of service excellence and communication flowing smoothly.
Key Responsibilities
- Work collaboratively within a client service pod to manage administrative and operational tasks, ensuring client deliverables are completed accurately, on time, and with attention to detail
- Coordinate, track, and support small-to-mid-sized projects, pod-led or firm initiatives (e.g., technology rollouts, client onboarding improvements, or workflow reviews)
- Anticipate scheduling needs and proactively manage calendars, meetings, and deliverables across various teams
- Refine, manage, and document internal workflow processes to maximize efficiency and minimize bottlenecks
- Serve as a point of contact for client inquiries, researching and responding with professionalism, accuracy, and a client-first mindset
- Monitor, organize, and follow up on key tasks, ensuring accountability across departments
- Support the firm’s leadership team with project planning, logistics, and status reporting
- Plan and execute internal team events, training sessions, and offsite meetings
- Handle confidential and sensitive information with discretion and integrity
- Support communication and engagement strategies aimed at enhancing client relationships and internal collaboration
Required:
- Proven experience in administrative, executive support, or coordination roles
- Excellent organizational and time management skills; ability to juggle multiple priorities effectively
- Strong interpersonal and communication skills—both written and verbal
- Tech-savvy with strong proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to quickly learn new systems
- Proactive, resourceful, and solution-oriented
- Ability to work independently and collaboratively across multiple departments
- Strong attention to detail and high standards of professionalism
Preferred:
- Experience supporting senior leaders or partners in a professional services environment
- Working in team pod
- Exposure to project coordination or management—tracking timelines, deliverables, and cross-functional input
- Knowledge of workflow optimization or administrative process improvement
- Familiarity with working alongside or within client service teams
- Experience interacting with government agencies (CRA, etc.) is an asset
Why Join Us?
- Be part of a modern, people-first accounting firm that values creativity, agility, and excellence.
- Enjoy a 4-day work week for 11 months of the year
- Benefit from flexible working hours and the ability to work remotely. (This role is Hybrid and is expected to be in the office on certain days of the week).
- A culture that values creativity, quality, relationships, and community.
- Recognition for innovation in client service and workflow practices.
- Opportunity to grow with a forward-thinking, award-winning firm.
- Be part of a supportive team where your contribution truly matters.
At TG&C, we value the unique skills and experiences everyone brings to the firm and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our team know. We thank all applicants for their interest in a career at TG&C; however, only those candidates who are selected for an interview will be contacted.
Please note, we may use AI tools to assist in reviewing applications or supporting recruitment decisions. Any use of AI will comply with current laws and regulations, ensuring fairness, transparency, and privacy.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Work Location: Hybrid remote in Oakville, ON L6K 3W6
