About us:
We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.
A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more.
Position: Full-Time
We are seeking a full-time manager to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and general administrative tasks. This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.
Responsibilities:
-
Answer and manage incoming calls and emails from leads and customers professionally.
-
Call potential leads to schedule appointments or follow up on inquiries.
-
Greet visitors and direct calls or questions to the appropriate team member.
-
General office duties including filing, data entry, and processing electronic payments.
-
Maintain and organize customer information.
-
Support team members as needed with administrative tasks.
-
File permits and locates.
Qualifications and Experience:
-
Must be a fluent and proficient English speaker with excellent written and verbal communication skills.
-
Previous experience in a customer-facing or administrative role is preferred.
-
Highly organized with strong attention to detail and the ability to multitask.
-
Proficient in using computers and office software.
-
Reliable, punctual, trustworthy, and enthusiastic.
-
Strong interpersonal and customer service skills.
-
Ability to work independently and as part of a team.
Benefits:
-
Dental care.
-
Extended health care.
-
Vision care.
Education:
Experience:
-
Customer service: 2 years
