Overview
We are seeking a dynamic and experienced Front of House Manager to lead our Front of House Team. The ideal candidate will possess strong leadership skills, restaurant management experience, and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing staff, and ensuring an outstanding guest experience in a fast-paced food service environment. Previous management experience in the food and bar industry is highly valued and a must.
This is an hourly position plus tips to start. There is a potential for growth and transition to salary after a period of evaluation.
Duties
- Supervise and coordinate front-of-house staff to ensure smooth restaurant operations
- Manage customer interactions, addressing concerns promptly to ensure satisfaction
- Handle cash and perform POS transactions accurately
- Assist with interviews and hiring, onboarding, and training new team members
- Lead team management efforts including scheduling, performance evaluations, and team development
- Maintain a clean and organized dining area, adhering to health and safety standards
- Collaborate with kitchen staff to optimise service flow and efficiency
- Coordination and communication with kitchen on food specials, changes in menu, shared inventory
- Help with Social media responsibilities
- Assist with restaurant management tasks such as inventory control and vendor relations
Skills
- Proven experience in food service, restaurant management, or hospitality roles
- Strong leadership abilities and team management experience
- Excellent customer service skills with the ability to handle diverse guest needs
- Proficiency in all the responsibilities that FOH staff perform, pour drinks, make drinks, take customer orders, ensure overall cleanliness with dining areas and washrooms
- Experience with POS systems and scheduling software
- Effective communication skills with all staff including upper management
- Effective in coordinating with large party events and buyouts to ensure customer satisfaction
- Serving it Right certified
- Ability to manage cash handling accurately and efficiently
- Demonstrated ability to lead a team in a fast-paced environment while maintaining professionalism and attention to detail
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
Ability to commute/relocate:
- Vancouver, BC V5T 3E2: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Food Safety Certification (required)
Work Location: In person
