Bridges Canada and Louise Kool & Galt are proudly Canadian-owned organizations dedicated to supporting learning and development across diverse communities.
Bridges Canada specializes in providing carefully selected assistive technology solutions to practitioners, clinics, and institutions nationwide. With a strong focus on individuals facing learning, cognitive, sensory, and physical challenges, Bridges partners with educators and healthcare professionals to deliver innovative tools, training, and support that enhance outcomes and accessibility.
For over 50 years, Louise Kool & Galt has been a trusted supplier of learning materials, furniture, and equipment to the early childhood and elementary education markets across Canada. Known for offering a comprehensive selection of high-quality products, LKG is equally committed to delivering exceptional customer service.
Together, these complementary divisions operate from a 35,000-square-foot distribution centre in Scarborough, Ontario, supporting educators, clinicians, and organizations across the country with the products and expertise they need to succeed.
Overview
Reporting to the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible for providing exceptional customer support in both French and English through phone, email, and all communication channels. This role serves as a key point of contact for customer inquiries related to orders, shipping, returns, and damages, while ensuring a positive and professional customer experience. This is a full-time, permanent position ideal for a detail-oriented individual with strong customer service and communication skills.
Responsibilities
- Assist customers with follow-up queries relating to shipping, returns and damages
- Enter all orders received via telephone, email or from webstore
- Provide support to customers via phone, email and chat tools
- Use Customer Relationship Management (CRM) tools to support sales activities
- Update and enter relevant information in the company’s business systems to enhance customer and team communication, such as order entry
- Process all customer incoming web-based orders
- Process credit card payments as required
- Ensure accurate documentation and communication of customer interactions and order details
- Provide reception on a part-time/as-needed basis
- Collaborate with internal teams to resolve customer issues and ensure service excellence
- Other duties relevant to the position will be assigned as required
Requirements
- Bilingual in French and English (spoken and written).
- 1-2 years of customer service experience through various contact methods – telephone, email, online chat
- Good data entry skills with an emphasis on accuracy
- Decent problem-solving skills, ability to think within accepted parameters when dealing with customer returns
- Good working knowledge of Word and Excel, and ability to adapt to an ERP system for order entry and returns management
- Extremely well organized utilizing an electronic filing system
- Adaptable, willing to learn and a true multi-tasker
- Professional, customer-focused, and team-oriented approach.
Schedule:
- In-office hours: Monday to Friday 8:30am - 5:00pm
- Location: 2123 McCowan Rd, Scarborough, ON M1S 3Y6
Benefits and Perks
- Salary range: $42,000 - 50,000
- Health Benefits: comprehensive medical and dental coverage
- Parking: free on-site parking
- Public Transportation: location is TTC-accessible
- Team-Oriented Environment: Work within a positive, collaborative culture that recognizes and appreciates your impact
If you have the desire to work for a company that contributes to the well-being and education of our future leaders, and that offers exceptional quality products and high customer satisfaction, then employment with Bridges Canada and Louise Kool & Galt may be right for you.
Accommodation is available throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please notify us and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $42,000.00-$50,000.00 per year
Ability to commute/relocate:
- Scarborough, ON M1S 3Y6: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
