STAR Sightseeing: We are a premier Step-On Coach Tour operator specializing in guided elevated experiences to Vancouver, Whistler, and Victoria. Our coach drivers and professional guides deliver seamless, safe, and memorable experiences for each of our guests.
Job Title: PM Dispatcher – Seasonal (May–October)
Location: Vancouver Office (On-site)
Shift: 2:00 PM – 10:30 PM (Full-time, includes weekends)
Wage: $22–23/hour (depending on experience)
We are looking for a calm-under-pressure PM Customer Service Representative to own our afternoon and evening operations and customer communication. You will be the central nervous system of the PM shift—handling guest inquiries, reviews, last-minute bookings, route scheduling, administrative tasks, and tour supplies preparation.
Guest Inquiries & Bookings:
- Answer guest questions regarding tours, pickups, lost items, or future bookings
- Process last-minute and next-day bookings over the phone or via email/booking system
- Handle guest concerns with professionalism and empathy
Guest Drops & Coordination:
- Maintain live contact with guides and drivers during evening guest drop-offs
- Coordinate with drivers to ensure guests are dropped at correct hotels/locations on time
Route Scheduling:
- Coordinate with dispatch and drivers to plan for hotel drop-offs at the end of the tour
- Complete guest pickup confirmations for the following day
- Adjust routes based on booking volumes and guest locations
Administrative & Review Management:
- Update manifests
- Log any incidents, delays, or guest concerns
- Answer guest reviews with professional, on-brand responses
Tour Supplies Preparation & Close of Day:
- Restock tour bins and coaches
- Secure office and ensure all coaches are accounted for
- Hand off any unresolved issues to the Morning Dispatcher
What We're Looking For:
- Available to start work at 2:00 PM daily and work through 10:30 PM (includes weekends)
- Comfortable with software like Ventrata, booking systems, and Samsara
- Strong written and verbal communication for guest texts, emails, and phone calls
- Experience responding to online reviews (TripAdvisor, Google, etc.) is a plus
- Calm under pressure (delays, upset guests, missed drop-offs, last-minute changes)
- Previous dispatch, tour operations, hospitality, or customer service experience is a plus
- Local knowledge of Vancouver (hotels, ferry terminals) preferred
We Offer:
Competitive hourly rate:
$22–23/hour (depending on experience)
Consistent PM shift – mornings free
Seasonal role: May through October
Potential for rehire next season
Work Location: In person
Pay: $22.00-$23.00 per hour
Work Location: In person
