Paper Manager / Session Manager
Location: Thunder Bay, ON
Job Type: Full-time / Part-time (Shift-based: Days, Nights, Weekends)
About Us
Superior Shores Gaming Association (SSGA) is Ontario’s only charity-owned and operated bingo centre, supporting over 80+ local charities across health, youth sports, arts, and social services. When you work with us, you’re not just building a career — you’re helping build a stronger Thunder Bay.
Position Summary
The Paper Manager / Session Manager is responsible for overseeing bingo sessions, supervising staff and volunteers, and ensuring that gaming operations run smoothly, safely, and in full compliance with provincial regulations. This is a hands-on leadership role that requires energy, attention to detail, and the ability to manage people, financials, and customer service simultaneously.
Key Responsibilities
- Manage bingo sessions and ensure smooth operations from start to finish.
- Supervise, support, and motivate staff and volunteers during shifts.
- Monitor compliance with AGCO, OLG, FINTRAC, and AML regulations, including My PlayBreak procedures and Self-Exclusion protocols.
- Complete daily compliance checks, binder sign-offs, and reporting requirements.
- Verify financial reports, balance cash, prepare deposits, and manage floats accurately.
- Respond promptly and professionally to customer questions, concerns, and complaints.
- Maintain a safe, clean, and welcoming environment in the hall, concession, and gaming areas.
- Report and follow up on equipment or facility issues.
- Assist with planning, preparing, and executing special promotions and events.
- Cover shifts and step in for staff when call-ins or shortages occur, ensuring sessions continue without disruption.
- Perform additional duties whenever necessary, including those related to the safety of staff and patrons, and tasks required to keep business operations running smoothly.
- Lead by example, setting high standards for professionalism and customer service.
Qualifications & Skills
- Smart Serve Certificate (required or ability to obtain).
- AGCO gaming license (required or ability to obtain).
- Strong knowledge of FINTRAC, AML compliance, and My PlayBreak procedures.
- Highly competent with Microsoft Office tools (Word, Excel, Outlook, Teams).
- Minimum 2 years of supervisory or management experience (hospitality, customer service, or gaming industry preferred).
- Excellent leadership, problem-solving, and communication skills.
- Ability to work in a fast-paced, highly regulated environment.
- Strong organizational skills and attention to detail.
- Must be able to work flexible shifts: days, evenings, weekends, and holidays.
- Physical requirements: Must be comfortable being on your feet and walking the floor for up to 8+ hours per shift.
Why Join Us?
- Competitive wages.
- Flexible scheduling and opportunities for advancement.
- Work in a community-focused environment where your efforts directly support over 80 local charities.
- Gain valuable experience in compliance, leadership, and customer service in a unique gaming environment.
How to Apply
Apply directly through Indeed with your resume and cover letter. Only candidates selected for interviews will be contacted.
Job Types: Full-time, Part-time
Pay: From $20.75 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Vision care
Experience:
- Supervising: 2 years (required)
Licence/Certification:
Work Location: In person
