About the Company
For over 35 years, Classic Fireplace and BBQ Store has offered a full range of quality fireplaces and BBQs to homeowners in the GTA and Durham Region. With five inspiring showrooms that display the newest trends and products from the leading manufacturers, Classic Fireplace will help you find your family’s new fireplace or BBQ. From purchase to installation, the experts at Classic Fireplace put the customer first.
Join Our Team
Classic Fireplace & BBQ Store is looking for an organized, customer-focused Service Coordinator to join our Service Department full-time at our Ajax warehouse.
This role is the hub of our service operation. You'll work closely with customers, technicians, and our warehouse team to ensure service appointments run smoothly from the initial phone call through to job completion.
Our business is seasonal, with fireplaces taking priority during the fall and winter and BBQs during the spring and summer. Every day brings new challenges, making this an ideal role for someone who enjoys problem-solving, multitasking, and keeping things organized.
What You'll Do
- Coordinate and optimize daily technician schedules.
- Answer customer calls and emails while providing outstanding customer service.
- Schedule service appointments and communicate updates with customers.
- Coordinate parts and ensure technicians are prepared for upcoming jobs.
- Process customer payments and maintain accurate service records.
- Work with our team to continually improve processes and customer experience.
- Assist with general administrative duties that support the Service Department.
What Success Looks Like
After your first few months, you'll be confidently managing technician schedules, communicating effectively with customers, and helping keep our service department running efficiently.
You'll enjoy solving scheduling puzzles, balancing changing priorities, and finding solutions when unexpected situations arise. Whether it's rerouting a technician, coordinating parts, or updating a customer, you'll take ownership and help ensure every service call is a success.
What We're Looking For
We're looking for someone who is:
- Organized, detail-oriented, and able to manage multiple priorities.
- Friendly, professional, and confident communicating by phone and email.
- Calm under pressure and adaptable when schedules change.
- Comfortable learning new technology and software.
- A proactive problem solver who enjoys improving processes.
- Dependable, positive, and enjoys working as part of a team.
Experience in customer service, scheduling, dispatching, administration, or the home service industry is an asset but not required. We're happy to train the right person with the right attitude.
Experience with Microsoft Office, Google Workspace, and ERP or scheduling software (such as Striven) is beneficial.
Why Join Us?
At Classic Fireplace & BBQ Store, you'll play an important role in keeping our service department running smoothly while helping deliver an exceptional experience for our customers.
We offer a supportive team environment where your ideas are valued, your contributions make a difference, and you'll have opportunities to learn, grow, and build a rewarding career.
Position: Full-Time, Permanent
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Job Types: Full-time, Permanent
Pay: $25.00-$35.00 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Application question(s):
- What attracted you to this position and why would you make an excellent fit for our team?
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (preferred)
- Administrative: 2 years (preferred)
Language:
Work Location: In person
