Position Overview
The Restaurant Manager (Front of House) oversees all FOH operations at La Bocca. This role is responsible for delivering exceptional guest service, leading and developing the FOH team, and ensuring smooth, profitable daily operations in a high-volume, resort-town environment.
Key Responsibilities
Guest Experience & Service Standards
- Ensure a consistently high standard of service, hospitality, and table-side engagement.
- Greet and interact with guests, handling feedback and resolving issues promptly and professionally.
- Maintain ambience and atmosphere (music levels, lighting, table settings, cleanliness, overall presentation).
- Work on the floor during service as a visible and active leader.
Team Leadership & Staff Management
- Recruit, hire, onboard, and train FOH staff (hosts, servers, bartenders, support staff).
- Create, communicate, and maintain weekly FOH schedules to meet business needs and labour targets.
- Coach, motivate, and mentor staff; conduct regular performance check-ins and formal reviews.
- Foster a positive, respectful, and inclusive work culture aligned with La Bocca’s values.
- Lead pre-shift meetings to review daily specials, reservations, service goals, and operational updates.
Operations & Administration
- Oversee daily opening and closing procedures for the dining room and bar.
- Manage reservations and seating plans; coordinate large parties and special requests.
- Monitor floor operations for efficiency, service flow, and table turn times.
- Collaborate with the kitchen and bar teams to ensure smooth communication and execution.
- Maintain accurate POS systems, cash handling procedures, and end-of-day reconciliations.
- Assist with budgeting, labour cost control, and forecasting based on seasonal trends in Whistler.
Standards, Compliance & Safety
- Uphold all health, safety, and sanitation standards in FOH areas.
- Ensure compliance with BC liquor laws and responsible service policies.
- Maintain training records for Serving It Right and other required certifications.
- Address maintenance issues promptly and coordinate with vendors or building management as needed.
Sales, Marketing & Guest Relations
- Support implementation of promotions, events, and seasonal offerings.
- Work with management on local marketing initiatives and partnerships within Whistler.
- Encourage repeat business and build strong relationships with local guests and regulars.
- Monitor online reviews and guest feedback; identify trends and implement improvements.
Qualifications
Experience & Skills
- 2+ years of progressive experience in restaurant management or senior FOH leadership, preferably in a high-volume, upscale-casual or full-service environment.
- Strong leadership skills with proven ability to train, motivate, and retain staff.
- Excellent customer service, interpersonal, and conflict-resolution abilities.
- Solid understanding of restaurant financials: labour cost, COGS (in collaboration with BOH), and key performance indicators.
- Proficiency with POS systems, reservations platforms, and basic office software.
- Comfortable working evenings, weekends, holidays, and during peak Whistler seasons.
Attributes
- Hands-on, floor-focused leader who leads by example.
- Calm under pressure with strong problem-solving skills.
- Professional, approachable, and able to build trust quickly with both guests and staff.
- Passion for hospitality, food, and beverage, with an eye for detail and continuous improvement.
Certifications
- Serving It Right (required).
- FoodSafe Level 1 (an asset).
What We Offer
- Competitive salary and performance-based incentives.
- Staff meals and discounts.
- Supportive ownership/management and a collaborative working environment.
- Opportunities for professional development and growth within the company.
- The opportunity to live and work in one of Canada’s premier mountain resort destinations.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and why you’re a great fit for La Bocca in Whistler to [email protected] or via indeed, with the subject line: Restaurant Manager – FOH Application.
Pay: $50,000.00-$100,000.00 per year
Benefits:
Application question(s):
- Do you currently have secure long term housing in whistler BC?
Location:
Work Location: In person
