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Write and develop copy and content across channels — including blogs, customer stories, lifecycle emails, landing pages, paid ads, video scripts, social media, and campaigns assets
Bring Wave’s brand personality, tone of voice, and messaging to life in a way that feels human, clear, confident, and distinctly Wave
Help evolve and maintain Wave’s messaging architecture, including messaging maps, terminology, tone of voice, and copy guidelines, to ensure consistency across every customer touchpoint
Partner closely with Growth Marketing, Lifecycle, Product Marketing, Brand, Product and Customer teams to translate needs and business goals into compelling content and copy
Create content that helps customers move through the journey — from awareness and consideration to activation, engagement, and retention
Use customer insights, research and performance data to continuously improve the effectiveness of copy and content
Track results, identify patterns, test new approaches, and apply learnings to future content and campaigns
Contribute to and maintain copy guidelines for internal teams, freelancers, and agency partners to ensure consistency at scale
Review and edit copy from other contributors to ensure all copy and content is on-brand, grammatically correct, and tailored to the audience, channel, and moment
Stay current on customer behaviour, content trends, and competitor messaging to continuously improve how Wave communicates.