Job title: Corporate Account Manager
Reporting to: Customer Success Manager
Department: Customer Success
Location: Hybrid – 2300 Finch Ave West
Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?
“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.
What we are looking for:
The Corporate Account Manager plays a crucial role in expanding and retaining client relationships within an assigned customer segment. The role is primarily focused on fostering strong relationships, delivering exceptional customer service, as well as identifying opportunities for growth and expansion.
Areas of Accountability:
Duties and responsibilities may include but are not limited to:
Account Management:
- Focus on retention and growth within assigned portfolio by providing superior customer service, building lasting relationships and acting as the subject matter expert.
- Promote customer engagement through virtual, phone and in person meetings based on customer engagement model which includes regular touchpoints with the customer, account reviews, product knowledge sessions and discussions regarding new opportunities.
- Identify opportunities for upselling or cross-selling products and services to increase account value with assigned portfolio.
- Serve as a client advocate to prioritize enhancements to customer and buyer experiences.
- Address any customer complaints and work towards proactively enhancing processes to prevent future concerns
Analytics:
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Collect and analyze data to gain insights into customer behaviours, with the goal of identifying needs and maximizing offerings.
- Stay informed about market trends, industry developments, and competitors.
- Maintain accurate and detailed records and account notes.
- Provide monthly spend and account updates to assigned accounts
Communication:
- Communicate regularly with clients to understand their evolving needs and articulate the value of company offerings.
- Collaborate with internal departments to facilitate client need fulfillment, while providing guidance with day-to-day tasks when necessary.
Performance Expectations:
- Ability to build and maintain strong client relationships through effective communication, interpersonal skills, and consistent support.
- Ability to identify and capitalize on growth opportunities within the assigned customer portfolio.
- Ability to resolve conflict and handle challenging situations with a calm and professional demeanor.
- Ability to organize and manage multiple tasks, prioritize effectively, and ensure smooth execution of customer interactions and requests.
- Ability to effectively meet deadlines, manage conflicting priorities, and understand business needs.
- Commitment to delivering exceptional customer service and exceeding client expectations.
Qualifications:
- Post-Secondary Education -preferably in Business or related
- Integrity, professionalism and excellent communication and interpersonal skills that are required to handle both internal and external communications with tact and diplomacy
- Proficiency in MS Word, Excel, PowerPoint, Outlook
- CRM experience is an asset
- Bilingual in French is an asset
What do we offer:
- Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions.
- Comprehensive Benefits: We offer benefits after 90 days of employment with us, including access to Health Benefits and an Employee Assistance Program.
Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people.
As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.
We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.
